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ANZ
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Fraud Detection Officer

Fraud Detection Officer

ANZ

3 - 7 years

5 - 7 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

calls voice process fraud investigation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities : Conduct thorough investigations into suspected fraudulent activities within the bank's voice processing operations. Analyze call recordings, logs, and other relevant data to identify patterns and trends indicative of fraudulent behavior. Collaborate with internal stakeholders to develop strategies for preventing future instances of fraud through process improvements and training initiatives. Provide expert testimony in court as required, utilizing knowledge gained during investigations. Job Requirements : 3-7 years of experience in investigating and evaluating Fraud, Scam & Dispute events to determine the appropriate next steps. Strong understanding of fraud investigation techniques, including analysis of calls, emails, and other digital communications. Ability to work effectively in a fast-paced environment with multiple priorities and tight deadlines. At least 3- 7 years of experience in international inbound process is mandatory (Preferably in banking operations) Should be flexible with night shifts also Should be flexible working on weekends (There will be 2 weekly off accordingly)

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ANZ

Banking

Melbourne Victoria

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Fraud Detection Officer