Fraud Detection- Associate III - BPM

3 - 5 Years
1 Opening
Pune

Role Proficiency:

A Voice Associate Able to independently take customer support calls effectively and efficiently ;follow the SOPs to complete the process and endeavour to resolve the issue handle some escalated issues or escalate to a more knowledgeable person to resolve in alignment with SLAs and assists Lead I – BPM.rnA Data Associate should independently be able to effectively and efficiently process the transactions assigned in timely manner clarify complex transactions to others and ensure that quality of output and accuracy of information is maintained in alignment with SLAs and assists Lead I – BPM.

Outcomes:

Measures of Outcomes:

Outputs Expected:

Processing Data:

Handling calls Voice:

Production:

Issue Resolution:

Productivity:

Adherence:

Reporting:

Stakeholder Management:

Training :

Escalation:

Monitoring:

Manage knowledge:

Mentoring:

Communication:

Collaboration:

Skill Examples:

Knowledge Examples:

• Expertise with Windows Operating Systems MS Office tools
  • English comprehension – Reading writing and speaking

  • Domain knowledge based on process (healthcare banking investment F&A retail customer support etc)

  • Familiarity with work allocation and intake functions

  • Familiarity with quality control processes including pare to analysis and root cause analysis

  • Knowledge on security policies and tools

  • Good understanding of customer infrastructure ability to co-relate failures

  • Experience level – 3 to 7 years
  
  
  Additional Comments:

  The Loss Prevention Analyst reviews daily security reports, identifying and investigating transaction exceptions based on account approval parameters and potential suspicious activity to mitigate financial losses to both the merchant and/or Deluxe. The ideal candidate has experience in payments, strong investigative instincts, and a data-driven mindset. Duties: • Review daily security reports, and card brand s to identify suspicious patterns or potential opportunities for financial loss • Investigate unusual activity, working with merchants to obtain additional information, as deemed appropriate to determine next steps • Monitor merchant activity for signs of chargeback abuse, transaction laundering, and fraud indicators • Maintain detailed documentation of audit process and investigative outcomes • Analyze trends in fraudulent activity and recommend process or policy changes to mitigate risk Basic Qualifications: • HS Diploma/GED and 2 years of related experience • Strong analytical skills with the ability to interpret complex data sets and identify red flags • Strong communication and report-writing skills • Ability to maintain discretion with sensitive or confidential information Preferred Qualifications: • Bachelor’s degree in Criminal Justice, Risk Management, Business, or related field (or equivalent experience) • 2–4 years of experience in payments risk, loss prevention, or fraud detection (acquirer, issuer, PSP, or gateway experience preferred) • Understanding of payment systems, transaction types, and fraud typologies • Experience with security and fraud detection tools, or custom rule engine

Fraud Detection,Fraud Analysis,Loss Prevention,Risk Management