Fraud Analyst

Manpowergroup Services India

1 - 6 years

1 - 4 Lacs

chennai

Posted:9 hours ago| Platform:

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Skills Required

transaction monitoring hindi speaking fraud monitoring fraud prevention kyc fraud management fraud detection

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Purpose

To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience.

Role Accountability

Fraud Prevention, Detection, Monitoring & Compliance:

Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards
Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards
Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding
Ensure adherence to regulatory compliance on KYC and transaction monitoring
Fraud awareness to customers to safeguard them against potential fraud threats
Action suspected fraud alerts while delivering the best levels of customer experience

Process Excellence:

Ensure application and transaction fraud alert decisioning for low/ medium risk cases
Ensure adherence to process SOPs & customer contact policies

Measures of Success

Productivity (No. of cases decisioned in a day) as per MOU
Fraud Decisioning Accuracy
Fraud Catch Rate
False Positive Rate
Fraud trends highlighted and process improvement opportunities suggested
Process Adherence as per MOU

Technical Skills / Experience / Certifications

Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI
Experience of documenting case facts

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