Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description POSITION PURPOSE SUMMARY: The role will direct daily warehouse operations, including providing instruction and oversight to a team of up to 20 employees, as well as supporting and enabling volunteer opportunities for hundreds of volunteers seasonally. The manager will develop and implement ongoing training, quality control, efficiency, and safety initiatives to enhance and maintain consistent, quality service. Accountabilities The incumbent may perform all, some, or similar range of duties. Staff Management Oversee and direct the daily activities of the warehouse employees. Ensure that staff and volunteers work in a safe and appropriate manner, in compliance with all relevant legislation, policies, and best practices. Conduct strategic workforce planning; develops and implements learning paths for employees to promote functional cross-training, ongoing growth and development as well as succession opportunities within the organization. Develop, update, and maintain employee onboarding, orientation, and safety and job task training materials and records. Develop and facilitate (or sources) ongoing employee training opportunities, ranging from informal ‘shop talks’ to formal presentation-based delivery methods. Provide regular and appropriate opportunities for employees to receive and provide feedback about work successes and challenges. Contemplates and initiates appropriate change in response to challenges heard. Recruit, train, coach, motivate, and manage performance of employees and volunteers, in accordance with legislative and TSA requirements, working with Employee Relations and senior unit management as required. Warehouse Management Oversee and direct daily warehouse operations using the Warehouse Management System (WMS) software to manage product flow and related data. Ensure accurate, timely and efficient management of warehouse product, space, and records. Review existing policies and procedures; creates and/or updates policies and procedures to improve safety, efficiency, and quality of service. Coordinate and oversee planned Maintenance: and urgent repairs of warehouse equipment; identifies and implements interim process changes to maintain productivity in the absence of equipment being repaired. Ensure all shipping and receiving documentation is maintained and filed appropriately. Maintain an auditable record of all assets and activities (receipts, deliveries, collections, disposals) pertaining to warehouse operations e.g., bills of sales, leases, registrations, inspections and Maintenance: of fleet and warehouse equipment, driver’s logs, manifests/waybills, etc. Ensure protocols for all visitors to the warehouse are up-to-date and followed; PPE, sign-in and out, and directions regarding safety in the working warehouse areas Generate and present reports and progress against Key Performance Indicators on a regular basis to ensure accurate performance management and fraud prevention Provide data to senior management to support financial reporting and annual budgetary planning; research, develop, and prepare business case recommendations for changes to personnel, equipment, or the facility Design and maintain warehouse and product quality control systems and processes. Manage warehouse security and monitoring, including recommending, implementing and utilizing appropriate security systems on-site. Sourcing/Supply Chain Identify service bottlenecks and opportunities for improvement and provides recommendations to improve efficiency, improve service, or reduce operating costs. Monitor inventory levels and reports any anticipated / identified product shortages. Identify requirements for materials / resources / operations (MRO); liaises with Procurement Manager and Supply Chain Manager to ensure operations are properly supplied. Christmas Campaigns Coordinate logistical aspects of the Toy Mountain and Toys for Tots programs with the management team to help campaigns run effectively. Plan and implement temporary organizational, scheduling, and process changes to support annual Christmas campaigns, including working with staff to support and motivate them during seasonal peak workload periods. Act as a designated safety resource; may attend Toy Mountain “Hits” to collect cash/cheques/gift cards etc. Health & Safety Responsibilities Ensure warehouse safety policies and practices align with WSIB, MOL, TSA, and all other applicable requirements. Remain current on warehousing safety protocols; researches and recommends changes to equipment, training, or processes to enhance worksite safety. Participate as a management representative in Health and Safety activities, including safe work practice development and monitoring, workplace, task and equipment inspections, incident & accident review and follow-up, and other related safety duties. Participate as a member of the Joint Health and Safety Committee. Performs other work-related duties as assigned. Critical Relationship Management Internal: Warehouse staff and volunteers, NRO Leadership team. External: Various vendors, donors, general public. Managerial/Technical Responsibilities Reports directly to the National Operations Manager. Direct reports: accountable for hiring, interviewing and selection, orientation and training, day-to-day supervision, work assignment and oversight of workflow, and performance management of warehouse workers. May manage up to 20 employees. This role is also accountable for the oversight of volunteers in its area of responsibility. Financial And Material Management Considerable material responsibility. Oversee and direct warehouse operations to manage product flow and related data. This role oversees Maintenance:, repairs, and operating supplies for warehouse power equipment (e.g., forklifts) Prepare DRC annual budget. May have expenditure approval up to $10,000. Limited input into new policy development. Responsible for supplying stores – interruption/delays may cause financial losses. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. Working Conditions This is a permanent full time position. Work will expose employee to various temperatures (freezers, warm areas) Generally exposed to occasional periods of physical strain but would mostly be working with light tools and equipment. Activities involve applying physical force to move, lift, transport materials up to 20 lbs. May be required to work outside of regular business hours or at alternate locations on occasion. Some day or short-term travel may be required. Education, Experience And Qualifications Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Alternative combination of education and Experience may be considered. Education, Qualifications And Certifications Completion of a formal post-secondary program of a minimum 1 academic year in supply chain management. Forklift license and valid driver’s license (preferable but not required). Experience And Knowledge 3 years of experience in warehouse operations, logistics and supply chain management. Skills And Capabilities Leadership skills and proven ability to train and coach staff and volunteers. Proven operations track record including demonstrated ability to track, manage and control processes, procedures and protocols. Proven Change Management capability. Strong computer skills and experience with both Microsoft Office and Supply Chain Management software systems. Comprehensive knowledge of the principles and practices of fleet Maintenance: as well as Health & Safety regulations pertaining to warehousing. Possess a high degree of integrity with a demonstrable strong work ethic. Ability to multi-task and have demonstrated a high level of organization, accuracy, attention to detail and time management skills. Excellent written and verbal English communication skills. Possess a valid unrestricted driver’s license and acceptable abstract. Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion. Current and valid certification in First Aid/CPR is an asset. Compensation The target hiring range for this position is $55,693.49 to $69,616.86 with a maximum of $83,540.23. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Show more Show less
