Food And Beverage Associate

Role & responsibilities

1. Greeting & Seating Guests

• Warmly welcome and escort guests to their tables.
  
• Present menus, highlight daily specials, and answer initial questions. foodandbeverageserviceknowledge.comduties.co.za
  

2. Taking Orders

• Listen attentively and accurately note orders, including allergies or modifications.
  
• Make menu recommendations and upsell thoughtfully.
  
• Input orders into POS and relay them clearly to kitchen/bar. resources.workable.comstaffany.my
  

3. Serving Food & Drinks

• Deliver items promptly while ensuring correct presentation and temperature.
  
• Refill drinks and check in on guests throughout their meal. foodandbeverageserviceknowledge.comstaffany.my
  

4. Maintaining Accuracy & Attention to Detail

• Double-check each dish against the orderespecially for allergies or special requests.
  
• Know the menu well (ingredients, preparation, pairings, timings) to serve confidently. staffany.myreddit.com
  

5. Ensuring Guest Satisfaction

• Check in periodically to ensure everything is going smoothly.
  
• Address and resolve complaints tactfullyor escalate to a manager when needed. foodandbeverageserviceknowledge.comstaffany.my
  
• Uphold hospitality and positivity; emotional labor is a key part of the job. en.wikipedia.orgbonappetit.com
  

6. Payments & Farewell

• Present the bill, process payments accurately (cash, card, mobile), give correct change, and thank guests. foodandbeverageserviceknowledge.comsetupmyhotel.com
  

7. Table Reset & Cleanliness

• Clear plates and clean tables promptly to prepare for the next guests.
  
• Restock service stations, utensils, linens, and ensure dining area cleanliness. foodandbeverageserviceknowledge.comduties.co.za
  

8. Teamwork & Communication

• Coordinate with kitchen, bar staff, bussers and supervisors to maintain flow.
  
• Assist coworkers during peak times and participate in briefings/training. foodandbeverageserviceknowledge.comsetupmyhotel.com
  

9. Professionalism & Presentation

• Maintain appearance, hygiene, and adhere to restaurant standards.
  
• Balance trays and navigate the dining room safely and gracefully. bonappetit.com
  

10. Physical & Mental Stamina

• Stand, walk, carry trays, and manage multiple tables for extended periods.
  
• Multitask efficiently and stay alert to both guest and operational needs