Responsibilities: * Greet guests, take orders, serve food & drinks * Maintain cleanliness, organize inventory, assist with events * Manage tables, upsell menu items, provide exceptional service *Diploma in hotel Management. Free meal
Role & responsibilities 1. Greeting & Seating Guests Warmly welcome and escort guests to their tables. Present menus, highlight daily specials, and answer initial questions. foodandbeverageserviceknowledge.comduties.co.za 2. Taking Orders Listen attentively and accurately note orders, including allergies or modifications. Make menu recommendations and upsell thoughtfully. Input orders into POS and relay them clearly to kitchen/bar. resources.workable.comstaffany.my 3. Serving Food & Drinks Deliver items promptly while ensuring correct presentation and temperature. Refill drinks and check in on guests throughout their meal. foodandbeverageserviceknowledge.comstaffany.my 4. Maintaining Accuracy & Attention to Detail Double-check each dish against the orderespecially for allergies or special requests. Know the menu well (ingredients, preparation, pairings, timings) to serve confidently. staffany.myreddit.com 5. Ensuring Guest Satisfaction Check in periodically to ensure everything is going smoothly. Address and resolve complaints tactfullyor escalate to a manager when needed. foodandbeverageserviceknowledge.comstaffany.my Uphold hospitality and positivity; emotional labor is a key part of the job. en.wikipedia.orgbonappetit.com 6. Payments & Farewell Present the bill, process payments accurately (cash, card, mobile), give correct change, and thank guests. foodandbeverageserviceknowledge.comsetupmyhotel.com 7. Table Reset & Cleanliness Clear plates and clean tables promptly to prepare for the next guests. Restock service stations, utensils, linens, and ensure dining area cleanliness. foodandbeverageserviceknowledge.comduties.co.za 8. Teamwork & Communication Coordinate with kitchen, bar staff, bussers and supervisors to maintain flow. Assist coworkers during peak times and participate in briefings/training. foodandbeverageserviceknowledge.comsetupmyhotel.com 9. Professionalism & Presentation Maintain appearance, hygiene, and adhere to restaurant standards. Balance trays and navigate the dining room safely and gracefully. bonappetit.com 10. Physical & Mental Stamina Stand, walk, carry trays, and manage multiple tables for extended periods. Multitask efficiently and stay alert to both guest and operational needs