FMCG Retail Store Manager From Branded Hypermarket

An FMCG Retail Store Manager is responsible for leading and managing all aspects of a retail store focused on fast-moving consumer goods (FMCG). This includes achieving sales targets, managing staff, ensuring excellent customer service, and maintaining optimal store operations. The role also involves inventory management, stock control, and implementing promotional strategies. Key Responsibilities: Sales and Performance: Achieve sales targets and budgets. Monitor and analyze store performance (e.g., ATV, IPC, conversion rates). Develop and implement retail strategies to maximize sales. Staff Management: Lead, motivate, and train a team of retail sales associates, supervisors, and assistant store managers. Manage staff schedules, attendance, and performance. Address staff issues and provide disciplinary actions when needed. Customer Service: Ensure a positive and efficient shopping experience for customers. Handle customer inquiries, complaints, and service issues professionally. Store Operations: Manage inventory and stock levels. Ensure the store is clean, organized, and visually appealing according to brand standards. Implement new product launches and display changes. Control stock loss and shrinkage. Administrative Tasks: Maintain accurate sales reports and operational expenses. Manage administrative and HR tasks related to the store team. Communicate feedback to head office regarding customer requests, market opportunities, etc. Other: Implement promotional campaigns, discount strategies, and loyalty programs. Ensure compliance with company policies and industry regulations. Stay up-to-date on new products, trends, and best practices in the FMCG retail industry.