Floor Manager at restaurant

Job Description: Floor Manager cum Social Media support

Key Responsibilities Floor Management:

• Supervise daily front-of-house operations, ensuring smooth service and customer satisfaction.
• Greet and interact with customers, address feedback, and resolve complaints professionally.
• Coordinate with kitchen and service staff to maintain timely service and high-quality standards.
• Train, guide, and motivate staff to deliver excellent hospitality.
• Monitor hygiene, cleanliness, and safety standards across the restaurant.
• Manage reservations, table allocations, and special customer requests.

Social Media Management:

• follow and Execute engaging social media content strategies across platforms (Instagram, Facebook, etc.).
• Capture and post photos/videos of dishes, ambience, events, and special promotions.
• Respond promptly to customer queries, comments, and reviews online.
• Plan and run digital campaigns to increase brand visibility and footfall.
• Collaborate with the management team for seasonal promotions and campaigns.

Requirements

• Proven experience in restaurant floor management and/or customer service.
• Strong understanding of hospitality, customer handling, and team leadership.
• Familiarity with social media platforms and content creation.
• Basic photography/videography skills are an added advantage.
• Excellent communication and interpersonal skills.
• Ability to multitask and balance both operational and digital responsibilities.
• Flexibility to work evenings, weekends, and holidays as required.

Preferred Qualifications

• Bachelor’s degree/diploma in Hospitality Management, Marketing, or related field.
• Prior experience in F&B industry and social media management.
• Fluency in English and Malayalam.

Compensation

• Competitive salary based on experience.
• Performance-based incentives.
• Complimentary meals during shifts.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Work Location: In person