Flight Ticket / Reservation Executive

Job Title: Flight Ticket / Reservation Executive

Location: Kochi, Kerala
Company: AIRHOME Travels
Experience Required: 1.5 – 2 Years
Job Type: Full-time | On-site

Job Summary:

We are looking for a skilled and customer-focused Flight Ticket / Reservation Executive to join our growing team at AIRHOME Travels, Kochi. The ideal candidate should have prior experience in flight booking, reservation handling, fare calculation, refund policies, and providing excellent customer service in both domestic and international sectors.

Key Responsibilities:

• Handle flight ticket booking, re-issuance, and cancellation for domestic and international sectors.
• Manage PNRs, fare rules, and airline schedules using GDS systems (Amadeus, Galileo, or Sabre).
• Provide accurate fare quotations and itinerary options based on client requirements.
• Coordinate with airlines and suppliers to resolve ticketing or schedule-related issues.
• Maintain updated knowledge of airline policies, visa requirements, and travel regulations.
• Handle customer queries and after-sales support professionally and efficiently.
• Prepare invoices, payment follow-ups, and maintain proper documentation of all bookings.
• Support the team in group bookings and corporate travel arrangements.

Required Skills & Qualifications:

• Minimum 1.5 to 2 years of experience in flight ticketing/reservations.
• Proficiency in Amadeus / Galileo / Sabre or any major GDS system.
• Strong communication and interpersonal skills.
• Good knowledge of airline fare rules, ticket issuance, and re-issuance procedures.
• Attention to detail and ability to handle multiple bookings simultaneously.
• Basic computer knowledge (MS Office, email communication).
• Positive attitude and a strong sense of customer service.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person