FIS Quantum/Echos Production Support Service Engineer

FIS Quantum/Echos Production Support Service Engineer

Position Overview

We are seeking a skilled Service Engineer to provide comprehensive production support for FIS

Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion

Intercompany, General Ledger and Cash Management. This role requires both financial systems

expertise and technical troubleshooting capabilities to ensure seamless treasury operations.

Key Responsibilities: Financial Systems Support

? Provide end-to-end support for FIS Quantum and Echos treasury management systems

? Maintain static data within the Quantum environment to ensure system integrity

? Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum

including reports and action-based triggers

? Identify and resolve interface issues with bank statements and cashflows

? Configure, troubleshoot, and fix Cash Xplorer functionality

? Support core treasury processes including In-House Banking (IHB), Cash forecasting,

and Intercompany Settlement

? Learn internal systems to provide comprehensive end-to-end support to users

? Receive, analyze, and prioritize related support tickets

? Provide timely solutions to users

? Document resolution steps and knowledge base articles

? Support system upgrades and patches

? Monitor system performances and recommend improvements

Technical Operations

? Apply strong Oracle/SQL Server database expertise to maintain system performance

? Author and optimize SQL queries for data extraction and reporting

? Apply working knowledge of the Quantum data model to troubleshoot complex issues

? Work with Golden Gate and Datapipelines technologies for data integration

? Support integration points between FIS systems and Oracle Fusion AGIS/GL modules

? Utilize FIS ticketing system to manage and track support requests

Governance & Compliance

? Maintain SOPs, process documentation, and impact assessments for system updates

? Assess readiness for Quarterly Cloud Updates including regression testing to ensure

business continuity

? Ensure financial data accuracy, SOX compliance, and internal control adherence

? Participate in change management processes to minimize operational disruptions

Required Qualifications

? 5+ years experience with FIS Quantum and Echos treasury management systems

? Hands-on experience in static data maintenance within financial applications

? Proficiency in Oracle/SQL Server database concepts and SQL query authoring

? Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF)

in Quantum

? Knowledge of treasury processes including In-House Banking, Cash forecasting, and

Intercompany Settlement

? Familiarity with bank statement and cashflow interfaces

? Experience with Cash Xplorer configuration and troubleshooting

? Working knowledge of Golden Gate and Datapipelines technologies

? Understanding of SOX compliance requirements for financial systems

? Experience with FIS support tools including the FIS ticketing system

Contact:

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