Firstsource Hiring | International Voice Process

We are hiring CSA/Sr. CSA!

HR SPOC (Reference): Arun Kumar HR

Position: Customer Support Associate (CSA)

Industry: ITES/BPO

Shift - 9 AM to 9 PM (Any 9 hours)

Category: International -Voice

Key Responsibilities.

• To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.

• To ensure prompt and accurate information being provided with appropriate resolution

• To achieve operational targets as defined by for the process

• To maintain queue levels to agreed SLA targets levels

• To achieve and maintain a good knowledge/capability of BT systems.

• When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.

• To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams

Skill Required:

• Provide Experience in customer service in a Call Centre environment

• Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills

• Good questioning and listening skills

• Good empathy and customer ownership skills

• Good cross-cultural awareness to be able to effectively communicate with UK customers

• Good objection handling/diffusing/complaint handling skills

• Good customer interaction skills with the ability to recognize the customers needs

• Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)

Eligibility:

Freshers: HSC/Graduates with excellent English communication skills. PG/BE/B Tech are not eligible.

Experienced: Minimum 1 year experience in any International voice process with any Degree.

interested candidates Please share your resumes to below number or email.

What's app: 6374232238

Email:arun.kumar9@firstsource.com

Join us to be part of a dynamic team with career growth opportunities. We look forward to seeing you at the interview!

You can refer your friends as well!

Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or arun.kumar9@firstsource.com