Firstsource hiring For Backend chat Process-Healthcare/Banking Process

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Key Responsibilities

1. Transaction Processing

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• Process high-volume financial transactions, including wire transfers, deposits, payments, and withdrawals.
  
• Ensure accurate entry of transactions into banking systems, verifying all data before processing.
  
• Handle international transactions, ensuring compliance with relevant regulations, currency exchange protocols, and time-zone differences.
  

2. Account Management

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• Maintain and update customer accounts, ensuring all records are up to date with accurate details.
  
• Assist with the processing of account openings, closures, and amendments (e.g., address changes, account types).
  
• Monitor accounts for suspicious activity, generating reports for investigation if necessary.
  

3. Data Entry & Record Maintenance

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• Enter customer data into the banking systems with a high degree of accuracy.
  
• Ensure all banking data (e.g., transaction history, loan records, and account balances) is accurately maintained.
  
• Regularly audit data to ensure compliance with internal policies and external regulations.
  

4. Compliance & Risk Management

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• Ensure all transactions and banking processes comply with local and international financial regulations (e.g., Anti-Money Laundering (AML), Know Your Customer (KYC)).
  
• Monitor risk factors associated with financial operations, escalating issues to senior management when required.
  
• Assist in preparing audit reports and supporting compliance audits as needed.
  

5. Reporting & Documentation

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• Prepare daily, weekly, or monthly reports on transactions, financial metrics, and account statuses for management review.
  
• Maintain proper documentation and records for internal and external auditing purposes.
  
• Track performance metrics related to backend operations, providing regular updates to team leaders and managers.
  

6. System Updates & Maintenance

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• Monitor and update banking software, ensuring that all systems are functioning smoothly.
  
• Collaborate with IT and development teams to resolve system issues related to backend banking processes.
  
• Ensure data integrity and implement measures to safeguard against data loss or corruption.
  

7. Issue Resolution & Escalation

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• Investigate and resolve transaction discrepancies, account errors, and other operational issues.
  
• Work with customer service teams to assist with any customer-related backend issues that require operational support.
  
• Escalate complex issues to senior team members or management for timely resolution.
  

8. Cross-functional Coordination

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• Work closely with front-office teams, such as customer support and sales, to ensure seamless operations and alignment on customer requirements.
  
• Communicate with international teams to support cross-border transactions, currency conversions, and international banking operations.

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