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FIRST Source is hiring- Nonvoice process

FIRST Source is hiring- Nonvoice process

1 - 5 years

|

0 - 3 Lacs

Bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

International Process Blended Process Non Voice Process International Non Voice International Chat Process Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle customer interactions via email, live chat, and other non-verbal channels.
Accurately enter, update, and maintain data in the internal systems.
Resolve queries and provide appropriate solutions within turnaround time.
Coordinate with internal departments to resolve issues.
Adhere to quality standards and ensure high customer satisfaction.
Maintain confidentiality and security of company/client information.
Prepare reports and maintain records as required.

Required Skills:

Excellent written communication skills in English.
Good typing speed with accuracy (minimum 3040 WPM preferred).
Basic knowledge of MS Office and email platforms.
Strong attention to detail and ability to follow processes.
Ability to multitask and manage time efficiently.
Willingness to work in rotational shifts (if required).

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Firstsource

Business Process Outsourcing (BPO)

Mumbai

30,000+ Employees

356 Jobs

Key People

K. S. Raghunandan

CEO
Krishan Sagar

Group CFO
Shikha Suri

Chief Marketing Officer
Vinay Kumar

Chief Operating Officer

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