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First Line Manager (FLM)

3 - 8 years

5 - 8 Lacs

Pune

Posted:2 months ago| Platform: Naukri logo

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Skills Required

sap team management flm banking operations team leading pharma marketing investment banking pivot table vlookup srm pharmaceutical sales slm english typing sap mm sap srm

Work Mode

Work from Office

Job Type

Full Time

Job Description

? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative

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www.wipro.com

Information Technology & Services

Bengaluru

250,000+ Employees

11788 Jobs

    Key People

  • Thierry Delaporte

    CEO & Managing Director

  • Jatin Dalal

    Chief Financial Officer

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