Financial Services Account Associate II

Position Type
Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor's Degree Travel Percentage 0% Job Description Are you curious, motivated, and forward-thinkingAt FIS, youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun, About The Team The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients, At FIS we provide a service to clients via various channels like Transaction processing, Chat etc Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping, What You Will Be Doing Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institutions high-value customers Addresses inquiries and performs account maintenance on deposits and money market accounts Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function, Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action Performing quality control activities to ensure quality standards are met Producing template email or written correspondence to customers, when appropriate Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality Adhering to all fund/company policies and regulatory controls/requirement Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service Guiding/mentoring peers on less complex processes Excellent customer service skills that build high levels of customer satisfaction Strong phone, verbal and written communication skills, along with active listening Customer focus and adaptability to different personality types Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment What You Bring 1 to 3 Years of experience from Mutual fund and transfer agency process Shift time 8~30 PM to 6~30 AM Ready to work in night shifts (5 days in a week) Hybrid model 3 days in a week Excellent communication and interpersonal skills Excellent knowledge of Customer Services; Global mindset (Desirable) What We Offer You A career at FIS is more than just a job Its the change to shape the future of fintech At FIS, we offer you~ A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the Online Privacy Notice , Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company, #pridepass Show