Financial Counsellor

Job Overview:

The Estimate Coordinator will be responsible for providing patients with accurate and clear estimates of the delivery costs, including room charges and additional medical services. The role involves interacting with patients and their families, explaining financial aspects, and ensuring transparency regarding hospital services and insurance coverage. This individual will work closely with the billing, insurance, and medical teams to ensure timely, precise, and efficient financial communication.

Key Responsibilities:

Provide patients with a detailed estimate of the cost of delivery services, including hospital room charges, doctor fees, anesthesia, and other services.
Explain billing policies and payment plans to patients and their families. Verify patient insurance coverage and determine out-of-pocket costs. Coordinate with medical and billing teams to gather the necessary information to create accurate cost estimates. Address patient queries regarding costs and payment options. Maintain accurate records of cost estimates and patient communications. Ensure that estimates comply with hospital guidelines and regulatory standards. Assist in the preparation of financial documents and payment authorizations. Follow up with patients for pre-admission estimates and updates to the cost of services as needed. Ensure patient satisfaction by providing clear and helpful information. Handle escalations and concerns related to billing and cost estimates in a professional and empathetic manner.