Financial Application Analyst - D365 Support

Experience : 3-5 Years

Note: this is a contract to hire model with 6 months of EY payrol deployed in client company

Please Note: Your candidature will be on payrol with EY for 6 months, with a deputation to Client. The tenure is subject to extension basis performance.

Provide First Line Assistance for Customers (Microsoft D365

Microsoft D365

• Customer Setup/Change Requests
• Billing Issues
• New Financial Dimension Requests
• Project Transaction Corrections
• Troubleshoot Issues Revising Purchase Orders/Quotations
• Troubleshoot Transactions in Workflow
• Troubleshoot Login Issues
• Workflow Change Requests
• Accounts Payable Issues

• Complete and close ServiceNow support tickets in a timely manner and document the progress/resolution within the in the ticket.
• Provide light training to agency end users, including but not limited to, how to create projects, quotations, purchase orders, etc.
• Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365 application).
• Assist with internal and external audit requests as needed.
• Escalate advanced Microsoft D365 support issues where necessary to Senior Microsoft D365 Support Team members or the Microsoft D365 Development Team.
• Assist with regression testing of code deployment to Microsoft D365 and Service

Qualifications

• Graduate / Postgraduate degree in commerce / finance (must)
• Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support
• Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel
• Keen eye for detail and compassion for all project elements, large to small
• Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy
• Talent for communicating in a clear, concise, and proactive manner
• Confidence to ask for answers when you have questions
• Demonstrated ability to work independently with minimal supervision. Prioritize tasks with aggressive deadlines.
• Ability to understand business concepts and issues as well as technical systems processes
• The ability to quickly prioritize tasks and adjust to changes in work tasks
• Work in 18:30 hrs -3:30 hrs IST