Field Service Technician Ahemdabad/Vadodata Contract

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Field Service Technician Ahmedabad/Vadodara ContractLocation - Ahmedabad/VadodaraProvide quality applications, tooling & software support to the team (flying doctors) for high level of customer satisfaction in terms of response, clarity & customer engagement. Create a high level of contribution towards machine selling by delivering top class application support to the customer with effective & strong customer relationship. Responsible for sales growth of software, tooling & training related products keeping customer satisfaction in mind all the time. Work towards customer satisfaction in line with defined TRUMPF group guidelines for applications, software support & a continuous alignment between group guidelines and customer expectations in terms of software, tooling, training & programming support.

• Provide high quality applications & software support to TRUMPF customers based on defined processes with a high level of customer satisfaction in terms of response & SIS (Service Information System) documentation, key being the quality and speed.
• Develop & maintain customer relationship with effective pre-planning and be the first escalation point for speedy problem solving.
• Follow and implement the defined processes within the department by acting as a role model for the team to see that we are walking the talk.
• Educate customer about the various products of TruServices like different types of software/service agreements, trainings, tooling’s, maintenances, etc to enhance sales.
• Act and behave in line with the guiding principles