Field Service Management Consultant

Position Summary

Level:

As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

Work youll do:

• Owns complex deliverables independently, ensuring quality and timelines and Exhibits interest in working across tracks/outside of core skills
• Consistently demonstrates SME skills within their area of expertise and proactively identifies potential risks and come up with mitigation plans - Performs solution reviews and/or process/code reviews effectively & independently

The Team:

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We help clients turn business values into measurable growth through creatively driven, personalized content, communications, and experiences that engage and inspire people to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities by a combination of key focus areas i.e., Brand, Advertising, Experiences, Content, Marketing, Commerce, Products, Data and measurement/analysis.

Qualifications

Must Have Skills/Project Experience/Certifications

• 3 - 6 years of hands-on experience with Field Service Management platforms or similar enterprise solutions.
• Strong understanding of field service processes (dispatch, scheduling, work order management, mobile enablement).
• Experience with FSM configuration, customization, and integration.
• Familiarity with related enterprise systems (such as ERP, CRM, or service cloud solutions) is a plus.
• Proficiency in troubleshooting, problem-solving, and root cause analysis.
• Excellent communication and stakeholder management skills.
• Ability to work independently and as part of a cross-functional team

Certification

• FSM certification is preferred but not mandatory.

Good to Have Skills/Project Experience/Certifications

With FSM playing a critical role in digital service transformation, this position offers the opportunity to drive operational excellence and customer satisfaction for leading organizations. Your expertise will help clients unlock the full potential of their field service operations, leveraging the latest FSM technologies.

Example Projects You Might Work On

• Implementing mobile field service solutions for a utilities company.
• Integrating FSM tools with IoT-enabled devices for predictive maintenance.
• Optimizing scheduling and dispatch for a large-scale service provider.
• Migrating legacy field service systems to a modern FSM platform

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

• Bengaluru/Hyderabad/Pune/Chennai/Kolkata