Field Service Engr I

Job Description

Field Service Engineer I DELIVER BUSINESS VALUE THROUGH RIGHT AND FAST PARTNERSHIP Responsibilities: Ensure delivery of value to Honeywell clients and customers Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients The engineer needs to operate effectively under time constraints and pressure from the customer and the business Ability to schedule and plan periodic maintenance service to contract customer base on service contract requirement. To lead a team of technicians to perform the periodic maintenance service and attend to customer s spot call. Development and maintenance of site-specific documentation and quality assurance information as instructed by team leader Availability for and performance of duties outside of normal working hours as per agreed rosters and as directed To maintain and establish a good working relationship with the customer. To do project management for alteration, additions or retrofit works on service site. Supervision of field installation, cabling in Service projects/Quoted reactive work Create new sales opportunities during the application of the project/service To propose small work quotation for customer and carried out the proposed work on acceptance. Determine equipment and accessory needs for implementation and inform FSL or FSS in time Support FSS or FSL for project cost and progress reporting To support sales on technical requirement of maintenance or retrofit sites, and including basic costing of job. Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales. To assist project manager on big scale project to execute the project smoothly, on-time and on budget. The engineer needs to provide the customer with an awareness of system amendments to meet his requirements and there by leverage sales and new Honeywell sales initiatives. Assist FSS or FSL to achieve service matrix and regional AOP targets. Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirements in all activities. Provide technical support Ensure customer satisfaction Perform service maintenance Supervise a team Experience& Qualifications: Engineering Graduates/Diplomaholders with 3+ years of relevant experience and passion for BuildingAutomation and Security Systems are welcome to apply Expert level of knowledge and experience in BMS, FAS, Front EndApplications/Software and Security systems knowledge such as Server/IP basedVideo Management for CCTV, Access control System. Knowledge of IntrusionDetection System will be an added advantage. Strong fault finding and trouble shooting skills. A good team player with good communication and interpersonal skills. Able to travel to customer sites kingdom-wide Ability to interact and build relationships with customers. Ability to acquire and demonstrate trade skills and/or product knowledge tomeet the requirements of the role. Ability to apply knowledge and understanding of Honeywell products to developsolutions that meet customer s requirements. Must be able to work with limited supervision and direct contractors or otherservice technicians. Ability to manage group of team members to Exceed both Honeywell and customerexpectation. Good communication both written and verbal. The ability to work under pressure. Strong commitment to safety and safe working environment. INCLUDES Travel Required ADDITIONAL INFORMATION Job ID: HRD251334 Category: Customer/Product Support Location: Mumbai