Field Service Engineer

Key missions of the position:

• We are seeking a skilled and dedicated Service Engineer to join our team, specializing in the Troubleshooting of field complaint and perform installation, commissioning and maintenance of Wabtec systems
• The candidate will require to have a strong understanding of mechanical, electrical and Pneumatic circuit diagrams, electronic components, and their working principles
• This role requires hands-on experience in troubleshooting, repairing of Electrical, mechanical and pneumatic systems

Roles and responsibility are as below:

ProductionSupport:

AssistintheInstallation,commissioning,TestingofWabtec system/ProductintherollingstockField Complaint Resolution: Troubleshoot and resolve the field complaints related to Wabtec systems, providing timelyresolutionandclosureofthecomplaints. Suchrequirement relatestotroubleshootingthe Mechanical, electrical,electronics, pneumatic or maintenance related issues and relacing the defective part to close the complaint within the contractual timelines.InstallationandCommissioning:SupporttheinstallationandcommissioningoftheWabtecproductandperforming

the required testing. Enabling customer to perform the task in a right manner if needed.

Retrofit, Maintenance and Repairs: Perform retrofit, regular maintenance and emergency repairs on Wabtec products inline with procedure and site requirement. Reporting and Documentation: Report and record the field interventions performed by himself and associated

team. The service engineer would require making a report of the issue and also get the Joint notes or associated document as needed by customer contract. Daily, weekly and Monthly reports to be submitted to manager.

NCR and Failed Part Management: Maintain accountability for Non-Conformance Reports (NCR), maintain

consumed spares/Failed part and site spares data. Organizing the dispatch of the defective parts from site to plant in co-ordination with plant team.

Customer Interaction: Communicate effectively with clients to understand their issues and provide clear

explanations of the work performed. Follow up the closure of Nonconformity reports and work orders issued.

Travel:WillingnesstotravelacrossIndiatovarioussitesasneededforwarranty,installation&Commissioning,retrofit and maintenance service for the customer order. Safety, Quality, and Compliance: Ensure all work is performed in accordance with our organization's strict safety, quality, and compliance standards.

PeopleManagement: No; Budget Management: No

Required Candidate Profile

Education/Training

What education and education level are necessary for the position? Degree or Diploma in Mechanical Electrical & electronics.

Professional Experience: How many years of professional experience in a specific professional area are required for the position?

Key Competences (Transversal/Professional)

Competence & Level

Reading and interpreting circuit diagrams : Intermediate

Knowledge on software installation : Novice

Troubleshooting & repair:Advanced

problem-solving abilities: Advanced

Microsoft Office:Intermediate

Communication: English speaking and writing:Intermediate
Languages: English and Hindi & Any other regional language (is an added advantage)

Other Specifications: