At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Field Service Engineer
Your Role And Responsibilities
In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.The work model for the role is:This role is contributing to the Electrification business in Service division at Nashik, India.
You will be mainly accountable for:
- Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
- Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
- Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
- Coaching technicians and engineers and supervising complex site activities.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications For The Role
- You are immersed in Service function in Switchgear business
- You have 5 to 8 years of experience in Installation of ABB MV Switchgear (AIS, GIS, RMU, CSS and Retrofit Solutions) for Turnkey Projects
- You have hands on experience Site Management (KO with Customer, Planning for site execution, Installation of Switchgears, closing of site activities)
- Degree in Electrical engineering (should be full-time)
- You are at ease communicating in English
More About Us
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
