Field Recovery Executive

Position Overview: We are seeking a diligent and proactive Recovery Agent to join our operations team. The Recovery  Agent will play a crucial role in managing outstanding payments and ensuring the timely recovery of  our assets. The ideal candidate will possess strong communication skills, a keen sense of  responsibility, and the ability to handle challenging situations with professionalism and tact. Roles and Responsibilities: 1. Customer Outreach and Payment Collection: • Contact customers listed in the recovery database to discuss and arrange the payment of  overdue amounts. • Conduct follow-up calls as necessary to ensure payments are received within agreed  timelines. 2. Route Planning and Execution: • Coordinate with fellow agents and the operations manager to plan and optimize daily  recovery routes. • Visit customers' locations to discuss overdue payments or recover assets as required. 3. Standard Operating Procedures (S.O.P.) Compliance: • Adhere to the established Standard Operating Procedures (S.O.P.) and operate within the  defined limits to handle recovery processes effectively. • Ensure all actions taken are documented and reported in line with company policies. 4. On-Site Recovery Operations: • Independently visit defaulters to negotiate payments or recover vehicles as per company  guidelines. • Handle on-site interactions with professionalism to maintain customer relationships and the  company's reputation