Field IT Technician

Key Responsibilities:

• Provide on-site technical support to clients, diagnosing and resolving hardware and software issues on laptops, desktops, and peripherals.
• Install, configure, and maintain operating systems (Windows) and applications.
• Perform hardware repairs and replacements on laptops and desktops, including but not limited to hard drives, memory, and motherboards.
• Troubleshoot networking issues, including connectivity problems and basic network configuration (TCP/IP, DNS, DHCP).
• Install and configure printers, scanners, and other peripherals.
• Maintain accurate records of work performed, including diagnoses, solutions, and time spent on each task.
• Ensure timely and effective communication with clients regarding the status of their issues.
• Provide excellent customer service and maintain a professional demeanor at all times.
• Follow established procedures and protocols for troubleshooting and resolving technical issues.
• Travel to client locations within the Ambattur Estate area.

Key Skills & Qualifications:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Knowledge of Laptop/Desktop Installation & Repair - a must!
• Basic understanding of computer hardware and software.
• Familiarity with Windows operating systems.
• Ability to troubleshoot and diagnose technical problems effectively.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.
• Reliable transportation and a valid driver's license is a plus.
• A+ Certification or equivalent experience is desirable.

Benefits:

• Petrol Allowance or Incentive will be Provided
• Opportunity for professional growth and development.
• Dynamic and supportive work environment.