Field Installation Engineer

Role & responsibilities

Work closely with project management teams to build detailed and thorough project plans Complete low-level design documentation in support of system configuration Install Operating System, Layered Product, and Application Software Work closely with customer teams to develop and execute customer acceptance test plans Write/Manage support tickets as needed during the installation/integration process Create and manage customer profile (contacts, SW versions, HW inventory etc.) in SalesForce for project handover process Demonstrate ability to directly isolate and resolve software/system defects on customer systems as needed during the project delivery Work closely with management and other teams to improve the overall delivery process Technical Knowledge Must have 2-5 years of telecommunications experience and knowledge of telecommunications networks (ex. IMS) and protocols (ex. SIP, ENUM, DIAMETER, SS7/Sigtran) 2-5 years proven track record of performing a technical delivery role of at least 2-3 years of the following products (DNS/ENUM, NP, CRE, SRP, STP. HSS/HLR) 3-5 years performing direct Tier 2 and above customer support in a Telecommunications/IT environment (vendor-side) Experience working with virtual environments (VMware/KVM/OpenStack) Competent working in Linux based OS environments Working knowledge of Docker, Kubernetes

Preferred candidate profile

galeiah.g@honeybeetechsolutions.com

Between 4 to 8 years of experience, in that 2+ year of experience in deployment and integration of Sever, Kubernetes and Virtualization. Diameter, SIP, IMS

Computer Science / Technical degree (BA) and/or an equivalent of 3-5 years relevant experience 1-3 years performing direct Tier 2 and above customer project support in a Telecommunications/IT environment (vendor-side) Good verbal and written communication skills, both face to face and remotely