Job
Description
You will be a part of the Field Engineering (FE) team at Adobe, responsible for managing delivery of support concerns and proactive services to boost customer IT operational health in assigned accounts. Your role will involve ensuring flawless operation and value realization from Adobe products, leading to heightened customer satisfaction, reduced support costs, and valuable feedback for product refinement. **Key Responsibilities:** - Deliver proactive and preventative services to customers - Provide proactive notifications about upcoming releases and potential impacts - Lead customers through complex environment changes and offer onsite and production support - Conduct regular knowledge transfer sessions and coordinate technical inquiries with various teams - Manage technical issues, both scheduled and unexpected, and facilitate customer status calls and reporting **Qualifications Required:** - Multi-year experience in complex enterprise IT environments in consulting, support, account management, or development roles - Strong written and verbal communication skills, along with proven presentation skills - Ability to analyze enterprise software issues such as Java, web-server, network, OS, DB/SQL - Customer-facing experience in enterprise projects, object-oriented programming, and proficiency in technologies like Java, SQL, Javascript, AngularJS, etc. - Bachelors Degree in Computer Science, Engineering, or equivalent experience - Proficiency in Analytical Problem Solving, Building Customer/Partner Relationships, Impact and Influence, Project Management, and other relevant skills You will also benefit from an outstanding work environment at Adobe, surrounded by colleagues committed to growth through a unique feedback approach. This position offers you a chance to create an impact and be part of a world-class team at Adobe. You will be a part of the Field Engineering (FE) team at Adobe, responsible for managing delivery of support concerns and proactive services to boost customer IT operational health in assigned accounts. Your role will involve ensuring flawless operation and value realization from Adobe products, leading to heightened customer satisfaction, reduced support costs, and valuable feedback for product refinement. **Key Responsibilities:** - Deliver proactive and preventative services to customers - Provide proactive notifications about upcoming releases and potential impacts - Lead customers through complex environment changes and offer onsite and production support - Conduct regular knowledge transfer sessions and coordinate technical inquiries with various teams - Manage technical issues, both scheduled and unexpected, and facilitate customer status calls and reporting **Qualifications Required:** - Multi-year experience in complex enterprise IT environments in consulting, support, account management, or development roles - Strong written and verbal communication skills, along with proven presentation skills - Ability to analyze enterprise software issues such as Java, web-server, network, OS, DB/SQL - Customer-facing experience in enterprise projects, object-oriented programming, and proficiency in technologies like Java, SQL, Javascript, AngularJS, etc. - Bachelors Degree in Computer Science, Engineering, or equivalent experience - Proficiency in Analytical Problem Solving, Building Customer/Partner Relationships, Impact and Influence, Project Management, and other relevant skills You will also benefit from an outstanding work environment at Adobe, surrounded by colleagues committed to growth through a unique feedback approach. This position offers you a chance to create an impact and be part of a world-class team at Adobe.
