Field Collection Executive

Job Summary:

We are seeking a motivated and results-driven Field Collection Executive to join our team. The successful candidate will be responsible for visiting customers to collect overdue payments, ensuring timely recovery of dues while maintaining a professional and customer-centric approach.

Key Responsibilities:

• Visit defaulters/customers at their home or office locations for payment follow-ups.
• Ensure timely collection of EMIs or overdue payments as per assigned targets.
• Educate customers on outstanding amounts, payment options, and consequences of non-payment.
• Negotiate payment plans or settlements within company guidelines.
• Submit daily collection reports and field visit updates to the Collection Manager.
• Ensure all collections are documented and receipted properly.
• Coordinate with the internal accounts and customer service teams.
• Adhere to legal and ethical guidelines in all interactions.
• Maintain professionalism and ensure the company’s brand reputation is upheld.

Key Skills and Requirements:

• Education: Minimum 10+2 (Higher Secondary). Graduate preferred.
• Experience: 1–3 years in field collections, recovery, or a similar role. Freshers with good communication skills may also apply.
• Skills:
• Strong interpersonal and negotiation skills.
• Ability to work independently and manage time effectively.
• Basic understanding of financial products (loans, EMIs, credit, etc.).
• Knowledge of local areas/routes.
• Familiarity with mobile apps or basic tech for reporting.
• Other Requirements:
• Must own a two-wheeler with a valid driving license.
• Smartphone with internet access for daily reporting.
• Willing to travel extensively within assigned territory.

Benefits:

• Fixed salary + performance-based incentives.
• Travel and mobile reimbursements.
• Insurance and other employee benefits as per company policy.
• Training and development support.

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person