Field Application Scientist - Single Use Division

Work Schedule

Environmental Conditions

Job Description

About Company: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Our Innovative Laboratory technologies & Services makes it easier for customers.

Role & Responsibilities:

Join our Single Use Division as a Field Application Scientist to integrate brand new technology into field operations, providing top-tier technical support and excellent customer service to help clients reach their goals by optimizing Single-Use Systems technologies.

• Acting as primary field technical interface between the Commercial Sales team and clients, with a specific emphasis on Single-Use products such as BioProcess Containers (BPCs), Single-Use Bioreactors, Fermenters, and Mixing systems.

• Provide effective solutions in design, development, optimization, consultation, technical support, and troubleshooting of Single-Use systems.

• Present top-quality technical demonstrations to enhance Commercial Sales initiatives.

• Lead discussions on technical product specifications and applications with clients and prospects.

• Support with customer surveys, inquiries, User Requirements Specifications (URS), and product briefs.

• Conduct process mapping activities and recommend process improvements using Thermo Fisher Scientific's technologies.

• Apply inter-company experts and resources to suggest technical applications and process development studies.

• Inform Marketing and Product Management of new technologies that could boost our existing range.

• Provide the necessary voice of the customer (VOC) to Product Management for all products and services.

• Keep abreast of market trends, competitors, and innovations, ensuring relevant information is shared within the organization.

• Lead engaging training sessions and workshops focusing on the applications and capabilities of Single-Use products and systems.

• Assist in Commercial Sales operations through offering technical assistance to customers and troubleshooting products.

• Support in addressing customer concerns and inquiries by furnishing essential technical information and feedback to pertinent departments.

• Aim to surpass performance goals related to Knowledge Culture Seminars, GEMBA Walks, Demos/Evaluations, New Product Introductions (NPI), and Trainings.

Minimum Requirements/Qualifications:

• Postgraduate degree in Life Sciences, Biotechnology, or Biosciences with 6-12 years of relevant experience in the Bioprocess Industry.

• Detailed working knowledge of Single Use Systems and technologies.

• Good understanding of processes and applications used within the Bio-pharmaceutical, Biotech, and vaccine industries.

• Proven operational hands-on and technical experience with Single Use technologies.

• Comprehensive knowledge of cGMP and other regulatory guidelines.

• Excellent communication and presentation skills.

• Ability and willingness to work across professional and cross-functional teams.

• Preferred project management skills with the ability to multi-task effectively.

• Highly motivated, self-directed, and capable of working on multiple projects with minimal supervision.

• Excellent team-working skills.

• Above-average computer skills, including experience with Microsoft Office (Word, Excel, PowerPoint, and Project).

• Willingness to travel up to 60% of the time and operate from a remote home-base location.

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

ThermoFisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status