Fenergo

Key Responsibilities

Handle second level support for the Fenergo platform, resolving issues escalated from L1 teamsTroubleshoot complex platform issues related to workflows, configurations, API integrations, UI errors, and data issuesPerform root cause analysis using logs, system tools, and databasesUse SQL to query and validate client data, workflow status, and rule configurationsAnalyze and debug workflows, UI logic, validation rules, and document handling in FenergoLiaise with internal stakeholders (eg , Compliance, Operations, IT) and coordinate with the Fenergo vendor for unresolved or system wide issuesSupport regular platform releases, patch deployments, and hotfixes by validating changes in UAT/QA environmentsCreate and maintain knowledge base articles, standard operating procedures, and known error documentsMonitor and manage scheduled jobs, batch processes, and application alertsEnsure issues are addressed within agreed SLAs and participate in incident/problem/change management processes