Female Customer Support Executive

As a Female Customer Support Executive at Wedtree EStore Pvt Ltd, you will be responsible for responding to customer queries through various channels such as phone, email, chat, and social media in a professional and timely manner. You will provide accurate information about our products, services, and company policies while ensuring customer satisfaction by handling complaints effectively and following up to ensure resolution. Your role will involve escalating unresolved issues to the appropriate internal teams and maintaining a deep understanding of our products/services to provide knowledgeable support to our customers. Additionally, you will gather customer feedback and share insights with the team to continuously improve the quality of our service. To excel in this role, you must possess excellent communication skills both verbally and in writing, have active listening abilities, strong problem-solving skills, and a good knowledge of our products and services. Being solution-oriented and proactive in addressing customer needs will be key to your success in this position. Wedtree EStore Pvt Ltd is a fast-growing retail e-commerce company with a focus on three Business Units: Prashanti Sarees, offering an exclusive collection of sarees, Wedtree Lifestyle, specializing in Indian handicrafts gifts and home dcor, and Maatshi, providing an exclusive range of readymades. We collaborate closely with artisans across India to showcase Indian craftsmanship and culture through our products. This is a full-time, permanent position based in Guindy and T.Nagar, Chennai, with day shift working hours. The preferred candidates for this role are females with 0 to 3 years of experience and any degree qualification. The company offers a competitive salary range of INR 15,000.00 to 25,000.00 per month along with benefits such as food, health insurance, life insurance, paid sick time, and provident fund. If you are passionate about providing exceptional customer support, have the required skills and qualifications, and are eager to be part of a dynamic e-commerce company that values customer satisfaction and product quality, we would love to speak with you. Please contact us at +91 6379190953 to discuss this exciting opportunity further.,