Female Customer Service (NIGHT SHIFT)

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0 Lacs

Posted:1 week ago| Platform: Indeed logo

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Job Type

Full Time

Job Description

Job Title: Female Customer Service (NIGHT SHIFT)
Location: Make Me Travel, Jalandhar

Job Description:
We are looking for a Female Customer Service Representative to join our team in Jalandhar for night shifts. The ideal candidate will handle customer inquiries, resolve issues, and ensure a smooth travel experience for our clients.

Key Responsibilities:

  • Handle inbound/outbound calls and emails
  • Assist customers with travel bookings, changes, and cancellations
  • Provide accurate information about tour packages and services
  • Resolve customer complaints with a positive attitude
  • Maintain customer records and follow up as needed

Skills Required:

  • Strong communication (English, Hindi, Punjabi preferred)
  • Basic computer knowledge (MS Office, CRM tools)
  • Patience, empathy, and problem-solving skills
  • Ability to work in a team and meet deadlines

Qualifications:

  • Minimum graduate
  • Prior experience in customer service or travel industry preferred/ BPO/KPOs

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

  • Day shift

Ability to commute/relocate:

  • Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (Required)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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