Female Customer Care Executive cum Store InCharge

Job Title: Customer Care Executive cum Store InCharge – Online Boutique

Location: Chennai, Tamil Nadu

Work Time: 9 AM - 6PM (Monday to Saturday and Sunday fixed off)

Employment Type: Full-time

Salary: ₹16,000 – ₹28,000 per month (commensurate with experience)

About Us:

Thenmozhi Designs is an Online Boutique, offering a fantastic blend of style, fashion, colours and quality. Our products are our strength and our moto is to make our customers fall in love with every product. We want every customer of ours to visualize the next door look and relate themselves to the overall styling. We will continually strive to bring in the "Wow" factor in every product that we create and curate.

Thenmozhi Designs began as an Instagram-based business with just handloom cotton sarees. Our mission is to provide exceptional customer experiences through personalized service and timely support.

Job Overview:

We are looking for a Customer Care Executive cum Store InCharge with minimum 3 years of experience who can manage daily store operations and ensure an excellent experience for appointment-based walk-in clients. The role involves customer handling, store upkeep, order coordination, and ensuring a smooth consultation-to-delivery process.

Key Responsibilities:

• Attend to appointment-based walk-in customers and ensure a warm, professional experience.
• Understand client needs, explain product features, and assist with selections.
• Manage customer bookings and follow-ups.
• Coordinate order placements, handle billing and deliveries.
• Oversee store cleanliness, product display, and day-to-day operations.

Requirements:

• Minimum 3 years of experience in customer service or store handling.
• Excellent verbal and written communication skills.
• Strong customer handling and problem-solving skills.
• Well-organized, Attention to detail, proactive attitude and good organizational skills.
• Good computer knowledge (Email and MS Office).
• Professional and customer-friendly attitude.

Preferred:

• Experience in managing appointment-based customer flow.
• Background in retail/showroom or similar industries.
• Ability to work independently and handle store responsibilities end-to-end.

Application Process:
Interested candidates are invited to submit their resume along with a cover letter detailing their interest in the role and relevant experience.

or mail to us: mail@thenmozhidesigns.com

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹28,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)

Location:

• Porur, Chennai, Tamil Nadu (Required)

Work Location: In person