Job
Description
Job Title: Customer Service Executive – Online Boutique Location: Chennai, Tamil Nadu Employment Type: Full-time Salary: ₹13,000 – ₹20,000 per month (commensurate with experience) About Us: Thenmozhi Designs a home grown brand launched in 2018 aims at offering a fantastic blend of style, fashion, colours and quality. Our products are our strength and our moto is to make our customers fall in love with every product. We want every customer of ours to visualize the next door look and relate themselves to the overall styling. We will continually strive to bring in the "Wow" factor in every product that we create and curate Thenmozhi Designs began as an Instagram-based business with just handloom cotton sarees. Sindhu Rajaram launched this handloom-focused brand in 2018, following her love for colors and passion for the art of curation. Sindhu's love for sarees had its origin from her grand mother and mother as any other little girl. Brand is named after her beautiful working mother who inspired the little girl with her colour combinations and pretty cotton sarees until her retirement Soon after, with Sindhu's unwavering commitment and passion, coupled by the finest quality handloom sarees, the brand was recognized for its quality and curation Our mission is to provide exceptional customer experiences through personalized service and timely support. Key Responsibilities:1. Customer Communication: Email Support: Respond promptly to customer inquiries, providing detailed product information, order updates, and assistance with returns or exchanges. Live Chat: Engage with customers in real-time, addressing queries and guiding them through the shopping process. Phone Support: Handle outbound calls, offering personalized assistance and resolving issues efficiently. Instagram Interaction: Monitor and respond to direct messages and comments, maintaining a consistent brand voice across platforms. 2. Website Management: Order Processing: Oversee the order fulfillment process, ensuring timely dispatch and accurate tracking information. Product Listings: Monitoring product descriptions, images, and inventory levels to reflect current offerings. Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and implement necessary changes. 3. Social Media Engagement: Content Interaction: Like, comment, and share relevant posts to enhance brand visibility and customer engagement. Community Building: Foster a positive online community by initiating conversations and responding to customer-generated content. Qualifications: Education: Graduate in any discipline; preference for candidates with a background in communications, marketing, or business. Experience: 1–2 years in customer service or e-commerce support roles; freshers with strong communication skills are encouraged to apply. Skills: Excellent verbal and written communication in English. Proficiency in using MS Office and social media platforms. Familiarity with e-commerce platforms and CRM tools is a plus. Ability to multitask and manage time effectively in a fast-paced environment. Personal Attributes: Empathy: Ability to understand and address customer concerns with patience and care. Problem-Solving: Quick thinking to resolve issues and provide satisfactory solutions. Adaptability: Willingness to learn and adapt to new tools and processes. Team Player: Collaborative attitude with a focus on achieving team goals. Application Process: Interested candidates are invited to submit their resume along with a cover letter detailing their interest in the role and relevant experience. or mail to us: [email protected] Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Morning shift Supplemental Pay: Yearly bonus Experience: Customer support: 1 year (Required) Language: Hindi (Preferred) English (Required) Location: Porur, Chennai, Tamil Nadu (Required) Work Location: In person Speak with the employer +91 7200238186 Expected Start Date: 09/06/2025
