302 Feedback Jobs

SUMMARY Retail Associate at Leading Apparel Brand Location: Gurgaon Our client, a UAE-based multinational conglomerate headquartered in Dubai, is seeking male candidates for the position of Retail Associate at their leading apparel brand in Gurgaon. Job Responsibilities Customer Service Adhere to grooming standards Welcome and greet customers Use standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right product within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with DMs Target Achievement Meet set sales targets Use selling techniques to increase basket size Adhere to retail standards Responsible for displaying received stocks Fold garments and stack them Cube sizes and use hangers correctly Ensure all merchandise has barcodes Maintain a carton-free floor Adhere to plan-o-gram Maintain displays, props, and signage as per VM guidelines Contribute to shrinkage control through merchandise recovery from trial rooms and cash counters Requirements Requirements: Minimum 10th pass 0-3 years of retail experience Age between 18-25 years 6 days working (week off between Monday to Thursday, any day) Open to male candidates Benefits Salary- 15000 NTH + PF & ESIC

SUMMARY Job Opening: US Mortgage Escrow SME Navi Mumbai (Airoli) Work Mode: Work from Office Shift: US Shift (6:30 PM IST 4:30 AM IST) Salary: Up to 7 LPA Location: Navi Mumbai, Airoli Experience Required: Minimum 6 Years (72+ months) in US Mortgage Escrow domain Key Responsibilities: Meet or exceed productivity and quality benchmarks as per team guidelines Conduct audits on processed items, provide constructive feedback Maintain dashboards, SOPs, and MIS reports Support processing associates with domain expertise Requirements 6+ years of experience in US Mortgage Escrow processes Strong understanding of: Escrow analysis, set-up, and cancellations Initial escrow statements, HUD comprehension, tax amount reporting Pre - boarding loans, hazard insurance, MI cancellations Escrow tools like CoreLogic, LERETA, Proctor, Assurant Good to have: knowledge of mobile homes Proficiency in MS Office and typing (30+ WPM) Excellent communication, analytical, and team collaboration skills Willingness to work in night shifts and from office location Educational Qualification: Graduate/Diploma (4 years) in any discipline Preferred: Bachelor’s in Accounting , Finance , or relevant field Benefits Internal Job Promotion (IJP) opportunities Medical insurance coverage One-way cab facility

Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department. Analyze store sales performance and take necessary actions to meet objectives. Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the company’s vision and values. Set clear performance goals, track progress, provide feedback, and address performance issues promptly.

SUMMARY Hiring Now: Business Development Executive Fresher & Experienced Welcome! Location: Kolkata Salary: 13,500 to 16,500 + Incentives (up to 6,000) Shift: Day Shift 9: 30 AM 7: 00 PM Work Days: 6 Days a Week 1 Rotational Week Off Job role: Visit 50+ retail outlets daily as per route plan Build strong relationships with retailers Promote products & secure sales orders Ensure product visibility & in - store merchandising Track daily sales, market feedback, and trends Ensure minimum 50% productivity on visits Requirements Freshers & experienced candidates Any UG/ Graduate Field sales experience preferred Must own a two - wheeler Benefits Fixed Salary + Performance Incentives Great Learning & Career Growth Day Shift Only

Job Title: Store Manager West Region (Pune and Indore Airport) Location: Pune, Maharashtra and Indore, Madhya Pradesh Reports To: Regional Operations Head / Area Manager Job Summary: We are seeking a dynamic and experienced Store Manager to oversee the day-to-day operations across the store. This role requires excellent client-handling capabilities, people management skills, and the ability to ensure operational excellence at the store level.

JD for quality executive. The Call Quality Monitoring Specialist is responsible for evaluating customer interactions to ensure adherence to company standards and regulatory requirements. This role focuses on enhancing service quality, providing actionable feedback to agents, and collaborating with management to drive continuous improvement in customer satisfaction and operational efficiency. Key Responsibilities : Monitor and Evaluate Calls: Listen to and assess inbound and outbound calls to ensure compliance with quality standards and protocols. 1. Provide Constructive Feedback: Offer actionable insights and coaching to agents to improve performance and customer service skills. 2. Conduct Call Audits: Regularly audit call recordings and documentation to identify trends, training needs, and areas for process improvement. 3. Collaborate with Management: Work closely with team leaders and supervisors to develop and implement quality improvement strategies and training programs. 4. Maintain Records: Keep detailed records of evaluations, feedback sessions, and performance metrics. 5. Participate in Calibration Sessions: Engage in regular calibration meetings to ensure consistency in quality assessments across the team Key Performance Indicators (KPIs) 1. First Call Resolution (FCR): Percentage of issues resolved during the first customer interaction. 2. Adherence to Scripts and Protocols: Ensuring agents follow established guidelines during calls. Experience: Minimum of 2 years in a call center quality assurance role, preferably within a BPO environment

Job Title: Quality Assurance Analyst - Angular Website Transformation (Aprima) Location: Noida Type: Full-Time About Us: At CGM, we are committed to delivering excellence through innovation. As we undertake the exciting journey of transforming a legacy client-server Windows Forms application into a cutting-edge Angular website, we need meticulous and passionate professionals to ensure the highest standards of quality. We are looking for a dedicated Quality Assurance Analyst to join our dynamic team and play a pivotal role in this transformative project. Your Role: As a Quality Assurance Analyst, you will be at the forefront of ensuring the new Angular website meets and exceeds the functionality, performance, and security benchmarks of the existing Windows Forms application. Your keen eye for detail and thorough testing methodologies will be crucial in delivering a seamless user experience. What You'll Do: Feature Fidelity Testing: Ensure all features from the legacy application are accurately and fully implemented in the new Angular website. Performance Testing: Conduct comprehensive performance tests to guarantee the new website operates efficiently under various conditions. Previous experience in load testing is a plus. Security Testing: Identify and mitigate potential security vulnerabilities to ensure robust protection of user data. Previous experience using security testing tools for websites is a plus. Test Planning and Execution: Develop detailed test plans, test cases, and test scripts for functional, performance, and security testing. Bug Identification: Detect, document, and track bugs through to resolution, ensuring issues are addressed promptly and effectively. Collaboration: Work closely with developers, product owners, and other stakeholders to understand requirements and provide feedback. Reporting: Generate detailed reports on testing outcomes, highlighting key issues, risks, and recommendations for improvement. What We're Looking For: Experience: Proven experience in QA roles, particularly in testing web applications and ensuring fidelity with legacy systems. Technical Skills: Strong knowledge of testing frameworks and tools, experience with Angular applications, and familiarity with client-server architecture. Attention to Detail: Exceptional analytical skills and attention to detail, ensuring no bug goes unnoticed. Security Expertise: Understanding of web security best practices and experience in conducting security testing. Performance Testing: Proficiency in performance testing tools and methodologies. Communication: Excellent communication skills, capable of articulating complex issues clearly and concisely. Problem-Solving: Strong problem-solving abilities with a proactive approach to identifying and addressing issues. Team Player: Ability to work collaboratively within an Agile team environment. Why Join Us? Innovative Projects: Be part of a groundbreaking project that pushes the boundaries of technology. Supportive Environment: Work in a collaborative and supportive team that values your contributions. Career Growth: Opportunities for professional development and career advancement. Competitive Compensation: Attractive salary and comprehensive benefits package. Flexible Work: Enjoy a balanced work-life dynamic with our flexible working arrangements. Are you ready to ensure the quality and security of our next-generation application? Apply now to join CGM as our Quality Assurance Analyst - Angular Website Transformation (Aprima) . Let’s achieve excellence together!

SUMMARY Hiring Now: Business Development Executive Fresher & Experienced Welcome! Location:Jamshedpur/ Ranchi/ Dhanbad Salary: 15,000/month + Incentives (up to 6,000) Shift: Day Shift 9: 30 AM 7: 00 PM Work Days: 6 Days a Week 1 Rotational Week Off Job role: Visit 50+ retail outlets daily as per route plan Build strong relationships with retailers Promote products & secure sales orders Ensure product visibility & in - store merchandising Track daily sales, market feedback, and trends Ensure minimum 50% productivity on visits Requirements Freshers & experienced candidates Any UG/ Graduate Field sales experience preferred Must own a two - wheeler Benefits Fixed Salary + Performance Incentives Great Learning & Career Growth Day Shift Only

SUMMARY Hiring Now: Business Development Executive Fresher & Experienced Welcome! Location:Patna/ Gaya Salary: 13,500 + Incentives (up to 6,000) Shift: Day Shift 9: 30 AM 7: 00 PM Work Days: 6 Days a Week 1 Rotational Week Off Job role: Visit 50+ retail outlets daily as per route plan Build strong relationships with retailers Promote products & secure sales orders Ensure product visibility & in - store merchandising Track daily sales, market feedback, and trends Ensure minimum 50% productivity on visits Requirements Freshers & experienced candidates Any UG/ Graduate Field sales experience preferred Must own a two - wheeler Benefits Fixed Salary + Performance Incentives Great Learning & Career Growth Day Shift Only

PURPOSE OF THE ROLE: To carryout analysis of process, product, and other samples by using standard and other test methods as per product specification/ sample schedule/ supervisor instructions, in order to perform & ensure validity of calibration, verifications, standardisation, and quality control data & update results in LIMS while adhering to safe work practices & guidelines KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE: Policies, Procedure and Process Adherence Adhere to standard test methods or work instructions and compliance to Quality system procedures Follow applicable HSEF procedures/ practices with awareness about environmental statutory regulations Keep self abreast with leading practices & trends and contribute to the identification of continuous improvement of systems, processes and procedures. Undertake / participate in trainings to enhance competencies and knowledge Quality Assurance Operations Conduct inspection of received routine samples and distribution of samples as per type of analysis to the different sections of the laboratory. Raise concerns with shift in charge in case of abnormal samples or delay of routine sample delivery as per schedule Conduct required tests and confirm test results by using validation techniques prior to reporting to ensure test result reliability. Report deviations in test results to concerned stakeholders Perform on-spot mitigation in emergency situation under the guidance of the shift in charge. Conduct effective sample management and disposal of left over samples Maintain good housekeeping and availability of analytical gears for next experiments Make proper entries of results recording in the raw data book / LIMS / process register / and also maintain the same in the individual raw data book Education Qualifications: Bachelor's Degree in Science with specialization in Chemistry (preferred)/ Master's Degree in Science with specialization in Chemistry (preferred) Experience: Must have: 2 years of experience in QA/QC discipline Good to have: Experience in similar filed will be preferred Functional / Behavioral competencies required to execute the role: Knowledge of the test procedure and results reporting Knowledge of sample handling Knowledge of process stream samples Product classification and certification Method development and validation Complaint handling & feedback analysis LIMS & SAP-QM

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Surgical Notes is hiring a ASC Medical Coding Specialist/QA to assist with accurate and timely coding for our ambulatory surgical clients. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hard work, and Positive Attitude. External Title: Medical Coding Specialist/QA Internal Title: IND Coding Individual Contributor III Reports to: Manager, Coding Quality Responsibilities: Conduct regular audits of medical coding work to ensure accuracy and compliance with coding guidelines, regulations, and organizational policies Provide constructive feedback to lead/trainer based on audit findings. Collaborate with coding trainers and lead to address training needs identified during QA audits Maintain accurate and detailed records of QA audits and feedback Provide other services as needed to assist in effective operations of the compliance program Communicate QA findings and trends to relevant stakeholders Have a pro-active and positive approach when working with clients to identify areas where further work may be required, for example training or more specialised audit. Daily production coding based on department needs Other responsibilities as assigned. Role Information: Full-Time Hourly Non-Exempt Working within our business operating hours of India (IST) Eligible for Benefits Remote: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds. Roles and Responsibilities Surgical Notes is hiring a ASC Medical Coding Specialist/QA to assist with accurate and timely coding for our ambulatory surgical clients. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hard work, and Positive Attitude. External Title: Medical Coding Specialist/QA Internal Title: IND Coding Individual Contributor III Reports to: Manager, Coding Quality Responsibilities: Conduct regular audits of medical coding work to ensure accuracy and compliance with coding guidelines, regulations, and organizational policies Provide constructive feedback to lead/trainer based on audit findings. Collaborate with coding trainers and lead to address training needs identified during QA audits Maintain accurate and detailed records of QA audits and feedback Provide other services as needed to assist in effective operations of the compliance program Communicate QA findings and trends to relevant stakeholders Have a pro-active and positive approach when working with clients to identify areas where further work may be required, for example training or more specialised audit. Daily production coding based on department needs Other responsibilities as assigned. Role Information: Full-Time Hourly Non-Exempt Working within our business operating hours of India (IST) Eligible for Benefits Remote: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds. Surgical Notes is hiring a ASC Medical Coding Specialist/QA to assist with accurate and timely coding for our ambulatory surgical clients. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hard work, and Positive Attitude. External Title: Medical Coding Specialist/QA Internal Title: IND Coding Individual Contributor III Reports to: Manager, Coding Quality Responsibilities: Conduct regular audits of medical coding work to ensure accuracy and compliance with coding guidelines, regulations, and organizational policies Provide constructive feedback to lead/trainer based on audit findings. Collaborate with coding trainers and lead to address training needs identified during QA audits Maintain accurate and detailed records of QA audits and feedback Provide other services as needed to assist in effective operations of the compliance program Communicate QA findings and trends to relevant stakeholders Have a pro-active and positive approach when working with clients to identify areas where further work may be required, for example training or more specialised audit. Daily production coding based on department needs Other responsibilities as assigned. Role Information: Full-Time Hourly Non-Exempt Working within our business operating hours of India (IST) Eligible for Benefits Remote: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds.

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have International Tech Support process exp then Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AIand digital innovation are redefining industries and were leading the charge.Genpacts AI Gigafactory, our industry-first accelerator, is an example of howwere scaling advanced technology solutions to help global enterprises worksmarter, grow faster, and transform at scale. From large-scale models toagentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team thats shapingthe future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Management Trainee, Customer Care Responsibilities Responsible for delivering and facilitating training through a variety of delivery methods across new hire and tenured participants Managing the day-to-day activities of the team. Should be responsible for customer service and collection deliverables. Must have knowledge of RPC, PTP, Skip Tracking and other basic collection operations. Motivating the team to achieve organizational goals. Should be operation expert and able to handle 15-20 resources Qualifications we seek in you! Minimum Qualifications / Skills Expertise of Collection and Customer Service KPIs. Excellent written and verbal communication skills Should be flexible in shift timings Strong organizational skills to give the team direction. Preferred Qualifications/ Skills Comfortable presenting to group and providing coaching/feedback Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel) Work experience in Collection or Customer Service as Team Lead/Supervisor. What We Offer An inclusive and dynamic work environment that values diversity. Opportunities for professional growth and skill development. A supportive culture that encourages innovation and collaboration. Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training.

Roles and Responsibilities Conduct quality audits, call calibrations, and root cause analysis to ensure adherence to quality standards. Analyze calls using tools like 7QC, Pareto analysis, TNI, and Six Sigma Quality principles. Provide feedback on call quality and suggest improvements through QC tools like Call Audit and Call Monitoring. Collaborate with team members to implement quality improvement initiatives and maintain high levels of customer satisfaction. Perform voice processing tasks such as BPO processes and Domestic BPO services. Desired Candidate Profile Strong knowledge of Gujarati/Marathi language skills are required for this position. Proficiency in using QC tools like 7QC Tools, Pareto Analysis, TNI etc. . You can also share your resume on this mail id lovisha.ahluwalia@teleperformancedibs.com

Send resume: Raveena@wissenpro.com Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Roles and Responsibilities Conduct call audits to identify areas of improvement in customer service quality. Provide feedback to agents on their performance, highlighting strengths and weaknesses. Monitor calls using BPI tools to ensure adherence to quality standards. Perform quality monitoring activities to maintain high-quality services. Identify opportunities for process improvements through analysis of data collected during call monitoring. Desired Candidate Profile 1-3 years of experience as a Quality Analyst or similar role. Proficiency in Call Monitoring, Call Audit, Call Quality, Feedback, Quality Monitoring, and Quality Audit tools.

job Description Quality Analyst Skills: Banking process ( international Banking Experience) AML, KYC, Role Description :- This is a full-time on-site role for a Quality Analyst AML KYC located in Chennai. The Quality Analyst will be responsible for quality control and assurance in Anti-Money Laundering (AML) and Know Your Customer (KYC) processes. Day-to-day tasks include monitoring, evaluating, and improving quality management systems, conducting analytical assessments, and ensuring compliance with regulatory standards. The role requires routine communication and reporting to maintain high-quality standards. Qualifications: - Proficient in Quality Control, Quality Assurance, and Quality Management Strong Analytical Skills for evaluating and improving processes Excellent Communication skills for effective reporting and coordination Experience in AML and KYC processes is highly desirable Ability to work on-site in Chennai Bachelor's degree in a related field is preferred Role: Call Quality AnalystIndustry Type: BPM / BPODepartment: Quality AssuranceEmployment Type: Full Time, PermanentRole Category: Business Process Quality Please share the Resume to ramya.ramya1@teleperformancedibs.com Ph No : 8050980644 best Regards Ramya V

Job summary The BPO SME Voice role is designed for individuals with 2 to 3 years of experience in customer service management. This position requires expertise in handling customer voice interactions and delivering exceptional service. The candidate will work from the office with rotational shifts ensuring seamless communication and support to enhance customer satisfaction and loyalty. Responsibilities Manage customer interactions effectively to ensure high levels of satisfaction and loyalty. Provide expert guidance on customer service management to improve service delivery. Handle customer voice queries with professionalism and empathy to resolve issues promptly. Collaborate with team members to develop strategies for enhancing customer experience. Analyze customer feedback to identify areas for improvement in service processes. Implement best practices in customer service to achieve operational excellence. Monitor and report on customer service metrics to track performance and identify trends. Support the development of training materials to enhance team skills and knowledge. Participate in team meetings to share insights and contribute to continuous improvement. Ensure compliance with company policies and procedures in all customer interactions. Utilize customer service management tools to streamline processes and improve efficiency. Adapt to rotational shifts to provide consistent support across different time zones. Contribute to the companys mission by delivering outstanding customer service that positively impacts society. Qualifications Possess strong communication skills to effectively interact with customers and team members. Demonstrate proficiency in customer service management tools and techniques. Exhibit a customer-centric approach to problem-solving and service delivery. Show adaptability to work in rotational shifts and handle diverse customer needs. Have a keen eye for detail to ensure accuracy in customer interactions and reporting. Certifications Required Certified Customer Service Professional (CCSP)

Roles and Responsibilities: Responsible for identifying and assessing training needs within an organization, developing training plans, and implementing various training methods to enhance employee skills and performance. Monitor, evaluate, and score Outbound/inbound calls against established quality assurance. Identify and assess future and current training needs through job analysis and consultation with line managers. Audit calls to gauge call quality and gather actionable insights. Give feedback for the audited calls to drive quality and conversion improvement. Publish reports based on audit findings. Draw an overall or individualized training and development plan that addresses needs and expectations. Prepare and present performance analysis, QA reports, and/or other information on quality performance. Train, onboard, and evaluate new trainers. Monitor employee performance and response to training. Evaluate employee performance to gauge where skills are lacking. Develop training manuals that target tangible results. Conduct effective induction and orientation sessions. Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them. Collaborate with various departments to ensure employees receive the necessary training and design training documents. Skills Required: Excellent communication and leadership skills. MS Office proficiency Strong writing and record-keeping ability for reports and training manuals. Proven work experience as a sales trainer and auditor. Ability to plan, multi-task, and manage time effectively. Qualification: Graduate & Above

Call HR Sunanda 9945807247 Responsibilities of Call Quality Analyst: Monitoring Calls: Listening to live, recorded, and side-by-side calls to assess agent performance and identify areas needing improvement. Sal up to - 35k Need Immediate Joiners.

Role: Quality Analyst Exp: Min 6 months in BPO QA Edu: Graduate must Skills: Audits, RCA, Feedback, Reporting Comms: Excellent English required Shift: Day Shift Salary: Up to 32K CTC Job Type: Full-Time Loc: Gurugram HR Manager Manish 7062933674

SUMMARY Job Opening: Cards & Payments Location: Hyderabad, Chennai Experience: 6+ years relevant (including 2+ years as an on-paper team lead) Position Type : Permanent Location : Chennai, Hyderabad Work Mode : On-site Preferred Notice Period : 0-30 days Responsibilities: Leading the BPO team to achieve operational excellence in Retail, Back Office, and Cards & Payment processes. Overseeing daily operations to ensure timely and accurate processing of transactions and customer requests. Providing guidance and support to team members to enhance their performance and professional growth. Monitoring team performance metrics and implementing strategies to improve efficiency and quality. Ensuring compliance with company policies, industry regulations, and best practices. Collaborating with other departments to streamline processes and improve overall service delivery. Identifying and resolving operational issues promptly to maintain high levels of customer satisfaction. Developing and implementing training programs to keep the team updated on industry trends and new technologies. Conducting regular performance reviews and providing constructive feedback to team members. Preparing and presenting reports on team performance and operational metrics to senior management. Fostering a positive and collaborative work environment to enhance team morale and productivity. Utilizing data analytics to identify areas for improvement and drive process optimization. Maintaining up-to-date knowledge of industry developments and incorporating best practices into operations. Requirements Requirements: 5 to 8 years of experience in Retail, Back Office, and Cards & Payment. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in data analysis and reporting. Strong understanding of industry regulations and compliance requirements. Ability to work independently and manage remote teams effectively. Experience in implementing process improvements and automation is a plus. Detail-oriented and able to handle multiple tasks simultaneously. Proactive approach to problem-solving and decision-making. Adaptability to changing business needs and priorities. Customer-centric mindset and focus on delivering high-quality service. Proficiency in using relevant software and tools for BPO operations. Strong commitment to continuous learning and professional development. Benefits - US Shift ( Cab Facility)

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow /BLR only- APPLY ONLY IF CAN RELOCATE - no position in Delhi/NCR , Hyderabad Required Candidate profile WFO- KOL/ Lucknow /BLR only- APPLY ONLY IF CAN RELOCATE -no position in Delhi/NCR and Hyderabad Call/whatsapp CV Sri 8851792136, Neha 8287267407

Roles & Responsibility: This is a full-time on-site role for a Quality Analyst. The Quality Analyst will be responsible for ensuring products meet quality standards, creating and implementing quality assurance policies and procedures, analysing product data, and communicating with different teams. ** This Job is for Night Shift** Strong analytical, quality control, quality assurance, and quality management skills. Excellent communication skills to effectively collaborate with various teams and stakeholders. Call Auditing and Evaluation. Conduct audits and feedback for all the agents with the objective of improving agents. Giving 1on 1 feedback to Agents & Team when required. Understand customer needs and requirements to develop effective quality control processes. Performs monitoring and assessment of all interactions of the associates (Inbound /Outbound Calls) Data analysis and creating designated reports/dashboards. Prepare TNA, publish and execute for 100% closure. Ok with Night Shift only. 8-week offs in a month. Good Comm Skills Mandate. Qualification. Experience -1+ year as QA on papers. Qualification - 12th/ UG/ Graduate. Location - Gurgaon , Haryana Salary Best In the Market + cabs+ PF(Night Shifts Only)