FDO

Job title: Receptionist

Location: Roorkee

Terms: Full Time

Salary/rate: As per company norms

Requirements: 6 Days working

About us:
Vivo is a technology company that creates great products based on a design-driven value, with smart devices & intelligent services as its core. Mission: create great products for users, create a joyful & progressive environment for employees, create win-win platforms for partners based on mutual trust, Render steady long-term returns on investment for shareholder. Vision: Develop into a healthier, more sustainable world-class corporation. Core value: Benfen, design-driven value, user-orientation continuous learning & team spirit.

About the role:
The Service Receptionist is the first point of contact for customers visiting the service center. The role involves greeting customers, registering service requests, coordinating with technical teams, and ensuring a smooth and professional customer experience.

Responsibilities:
· Greet customers politely and understand their service requirements.

· Register customer complaints and create job cards in the system.

· Verify customer details, warranty status, and product condition.

· Provide accurate information regarding service processes, timelines, and charges.

· Coordinate with technicians and engineers for job allocation.

· Update customers on repair status and follow-ups.

· Handle customer queries, concerns, and basic complaints professionally.

· Maintain service records, documents, and daily reports.

· Manage incoming calls and direct them appropriately.

· Ensure the reception area is clean, organized, and customer-friendly.

· Follow company policies, SOPs, and service guidelines.

· Support customer satisfaction and Net Satisfaction Score (NSS) targets.

Candidate requirements:
· Graduate / 12th Pass (preferred)

· Prior experience in a service center or front desk role is an advantage.

· Good communication skills (Hindi & basic English).

· Basic computer knowledge (MS Excel, service software).

· Customer-oriented attitude with problem-solving skills.

· Ability to handle pressure and manage multiple customers.

· Professional appearance and behaviour.

Job Type: Full-time

Pay: ₹12,500.00 - ₹16,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• total work: 1 year (Preferred)

Work Location: In person