F&B Trainer

Job Title: F&B Trainer

Location: Noida (Alma Bakery & Café)
Department: Training & Operations
Reporting to: GM Operations

Job Summary:

The F&B Trainer is responsible for designing, delivering, and evaluating training programs that ensure team members in both the service and culinary departments consistently uphold Alma Bakery & Café’s standards of service, product knowledge, hygiene, and guest engagement. The role supports onboarding, continuous learning, and skill development across the café teams.

Key Responsibilities:

• Conduct structured training for FOH (service) and BOH (kitchen) staff on SOPs, product knowledge, customer service, and hygiene.
• Deliver induction programs for new hires, ensuring they are café-ready from Day 1.
• Facilitate weekly briefings and monthly refresher sessions.
• Ensure all training aligns with brand guidelines, menu updates, and seasonal promotions.
• Partner with Café Managers and Head Chefs to identify gaps in performance and address them through targeted training.
• Monitor real-time service through café visits and provide on-floor coaching.
• Conduct skill and hygiene audits and evaluate staff adherence to SOPs.
• Maintain training logs, attendance, feedback, and certification records.
• Support FSSAI, fire safety, and hygiene training compliance.
• Train staff on upselling, order accuracy, handling complaints, and creating memorable guest experiences.
• Incorporate feedback from mystery audits and customer reviews into training plans.

Qualifications & Requirements:

• Graduate in Hotel Management or related field.
• 4–6 years of experience in F&B operations or training (preferably café or bakery formats).
• Strong communication and facilitation skills in English and Hindi.
• Certified trainer preferred.
• Sound understanding of café operations, continental menus, and food safety.

Preferred Traits:

• Warm and approachable personality
• Eye for detail and process discipline
• Passion for teaching and coaching
• Ability to work under pressure and multitask

What We Offer:

• A collaborative work environment in a growing brand
• Fixed monthly salary + performance incentives
• Meals on duty and staff discounts
• Learning & career growth opportunities

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Expected Start Date: 31/07/2025