F&B Outlet Manager

• Greet and handle all guest interaction with a high level of professionalism and hospitality.
• Monitor customer satisfaction through review of standardised feedback forms, as well as by spending time with the guests and ensuring their needs are being met and expectations are exceeded.
• Resolve guest issues.
• Responsible to lead, develop and coach all team members to ensure a high level of customer service as well as maximum profitability.
• Create and implement promotional plans to drive business
• Design promotions events to create business opportunities
• Floor presence is mandatory during peak times.
• Strive to achieve sales targets while respecting budgets during day-to-day operations.
• Ensure staff compliance with all relevant regulations and resort policies. This includes Safe Food Handling policies and procedures, as well as Health and Safety Legislation.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service

areas.

• Delegate tasks appropriately to team members and assist the team as required. Ensure that food and beverage items are being served in compliance with operating procedures.
• Ensures the service stations are clean, organized and well stocked at all times. All lighting, music and ambiance are appropriate for the meal period.
• Hire new team members and oversee training of new team members and develop training schedules as required.
• Monitor staff performance and assist in conducting performance reviews.
• Monitor inventory to ensure that the appropriate orders are placed, while respecting budgets.
• Conduct monthly inventories for the F&B Department, with assistance of the finance and F&B controls team.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person