Job Title: AWS Connect Developer Location: [Onsite – Noida. India] Employment Type: [Full-time] Experience Required: 3+ years with AWS services, 3+ year with Amazon Connect Job Summary: We are looking for an experienced AWS Connect Developer to design, develop, and integrate Amazon Connect-based contact center solutions. You will be responsible for creating contact flows, integrating AWS services (Lambda, DynamoDB, Lex, S3, etc.), and ensuring seamless user experiences across voice, chat, and messaging channels. Key Responsibilities: Design and develop Amazon Connect contact flows, queues, routing profiles, and user configurations Implement custom call flows using AWS Lambda, Lex bots, and AWS S3 integrations Integrate Amazon Connect with third-party systems (CRM, ticketing tools, databases) Set up real-time and historical reporting using Amazon Connect metrics and AWS CloudWatch Configure Chat , Voice , and Omni-channel experiences Troubleshoot issues and optimize contact flow logic and latency Work with AWS services including Lambda, DynamoDB, S3, CloudFormation, Kinesis, CloudWatch Implement security best practices (IAM policies, data privacy, encryption) Collaborate with frontend/backend teams for UI/API integration of contact center functionalities Required Skills & Qualifications: Hands-on experience with Amazon Connect development and configuration Proficiency in AWS Lambda (Node.js or Python preferred) Experience with AWS services like DynamoDB, S3, CloudWatch, Lex, Kinesis Knowledge of CTI (Computer Telephony Integration) and REST APIs Familiarity with AWS CLI , CloudFormation , or CDK for infrastructure automation Strong understanding of IVR/ACD , call routing, and real-time analytics Must be able to independently gather & understand requirement, identify time estimate for execution, design and execute the workflows Excellent debugging and troubleshooting skills Strong communication and documentation abilities Preferred Qualifications: Experience integrating Amazon Connect with Salesforce, Zendesk, ServiceNow , or similar CRMs Familiarity with Contact Lens for Amazon Connect AWS Certification (especially AWS Certified Developer – Associate or Solutions Architect ) is a plus Why Join Us? Opportunity to work on cutting-edge cloud contact center solutions Complete ownership for end-to-end execution Fast-paced, impact-driven team Company Description Fastcurve Services Pvt Ltd - Fastcurve, is a Software Consultancy & Engineering Services firm, trusted by clients from global locations in US, Canada, UK, Germany, UAE, India, and Australia. Fastcurve provides services for project consultancy, digital initiatives, independent QA, and extended team support. As a partner with AWS, Fastcurve offers cloud infrastructure and contact center solutions.
