Facility Executive

Job Description

Minimum Requirements : Graduate with 4+ years relevant experience in Facility CRM. Should have proficiency in English written and spoken. Good knowledge of Excel and Power point. Key Responsibilities : Act as the primary point of contact for residents queries, complaints, and service requests via calls and emails, ensuring resolution within the defined TAT. Coordinate daily with the Facility Management team to ensure seamless operational support. Conduct regular inspections of the premises and escalate observations to relevant teams for timely resolution. Handle complaints, service requests, and emergencies in accordance with company policies and service standards. Maintain clear, consistent communication with residents for updates, notices, and essential information. Manage and update resident records, documentation, and service logs accurately. Vendor onboarding, coordination, and performance management to ensure service compliance. Coordinate resident feedback collection through surveys and report insights to management for service improvement. Plan and support community-building activities, CSR events, and guest/resident engagement programs.