Facilities Executive - Soft Services

Job Description

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Job Summary Join JLL's Soft Services team as a Soft Service Executive responsible for overseeing facility operations across the East Region. In this dynamic role, you'll be at the forefront of delivering exceptional facility management services that create, shape, and manage the places where people live and work. As part of our team that brings buildings to life, you'll ensure optimal facility conditions through effective staff supervision, vendor management, and meticulous maintenance coordination, all while upholding JLL's commitment to innovation and service excellence. Required Qualifications3+ years of experience in facilities management with focus on soft services Demonstrated supervisory experience with ability to train and motivate staff Working knowledge of facility maintenance procedures and standards Experience in vendor management and contract compliance Proficiency in preparing detailed facility reports and documentation Strong organizational skills with ability to manage multiple priorities simultaneously Excellent communication and interpersonal skills Basic computer literacy including MS Office applications and facility management systems Preferred QualificationsBachelor's degree in Facility Management, Business Administration, or related field Professional certifications in Facility Management Experience with CAPPS or similar invoice processing systems Knowledge of preventative maintenance planning and implementation Experience working in multi-site facility environments Track record of implementing operational efficiencies and cost-saving initiatives Familiarity with quality assurance programs in facility management Experience preparing and presenting client-facing reports and MIS documentation At JLL, we're committed to creating an inclusive culture where everyone thrives. We provide the support, resources, and flexibility you need to build a meaningful career while achieving a healthy work-life balance. Join us and become part of a diverse team where your perspectives are valued and your contributions make a difference. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.