Extended Local Delivery Manager

About the role:

The eLDM is responsible of validating the order with the local customer in the local language by performing local site validation within the Provisioning system (SESAM) which includes contact with the local customer.

eLDM is responsible of the interactions and communication with the local customer

eLDM is responsible for local access resource booking and allocation.

eLDM is responsible for the circuit ordering and for the circuit delivery management (follow up with carrier, notify ODM & Local Customer when delays are encountered or forecasted etc.)

eLDM is responsible of the equipment ordering through the standard supply chain process. He requests staging and shipment in order to meet the target installation date.

eLDM is responsible of the installation or migration scheduling and must therefore ensure the readiness of all the required components for a successful installation and migration : circuit, equipment, final configuration, human resources ; LDM request Field Engineer dispatch and notifies all stakeholders of upcoming installation/migration, LDM must also book the relevant CRM resources.

eLDM regularly updates SESAM on the delivery status and if any potential delays affecting the expected target date, the LDM alerts the ODM/STM (and recommends a new target date based on changing facts).

eLDM should also regularly update the local customer on the status of the connection

eLDM should apply backward scheduling to ensure timely coordination with customer provider and Orange Business Services resources.

eLDM is accountable on end to end order once order provisioning starts

eLDM is responsible for SESAM tools updates for his respective tasks and ensure others updates their tasks as well.

eLDM is now fully accountable from order provision till order closure (Ready for Billing. Ready for service)

eLDM are accountable to raise partial billing once applicable

eLDM is accountable for order handover to operations

eLDM ensure proper update as customer reports are based on those updates

eLDM accountable on cessation after migration , to make sure cessation order raised and worked on.

About you:

Educational background:

Engineering degree in Electronics / Communication / Computer Science / IT

Other (Desirable):-

A degree or diploma and Project Management Institute (PMI) certification or equivalent

Professional Experience:-

8-10 years experience in IT / telecommunications

1-2 years’ experience in ISP / Telecommunication project management environment

2 years of customer facing position

Customer Service and Telecommunications experience, highly desirable

Skills / Qualifications:-

Demonstrate strong industry sector knowledge and understanding of business challenges

Have a strong knowledge of local carriers, MPLS VPN, SDWAN, Internet, LAN, last mile technologies etc. 

Have a good knowledge of local regulatory constraints

Understand network architecture and components

Speak local language(s) as well as fluent English

Have very strong coordination and time management skills