EXPERIENCED VOICE for Banking Process

You are invited to join HCL Technologies for an exciting opportunity in the International Voice Process for a renowned banking sector. As a Customer Support representative, you will be responsible for handling inbound calls without any sales, upselling, or cross-selling involved. Your primary focus will be on responding to clients through both voice and written communication to ensure timely and satisfactory outcomes tailored to individual needs. Location & Schedule: - Interview Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, Chennai, Tamil Nadu - Work Location: Chennai- Ambattur 6 - Designation: Customer Support - Experience: 1 to 3 years in Voice Process - Educational Qualification: Minimum 12th grade required - Shift: Rotational shift within 20Kms from the office location - Mode of Interview: Walk-in - Date: 10th to 12th March 2025 - Timing: 12:30 PM to 2:30 PM - Contact HR: Deepthi - Email for Queries: Deepthisai.a@hcltech.com Responsibilities: - Respond to client queries related to products, services, data, and accounts via voice and written channels - Manage multiple client queries simultaneously and maintain accurate records of interactions - Utilize workflow tools efficiently to handle workload and contribute to team targets - Collaborate with internal teams to ensure timely resolution of client issues and uphold service quality - Uphold good client outcomes as the focus of all operational activities - Deliver exceptional client service to exceed expectations Mandatory Qualifications: - Excellent verbal and written communication skills - Strong problem-solving abilities and multitasking skills - Ability to work both independently and collaboratively in a team environment - Minimum educational requirement: 12th grade Perks and Benefits: - Cab facility available for home pickup and drop - 5 days working schedule - Full-time job type with benefits including leave encashment, life insurance, and Provident Fund Application Question: - Must be comfortable working in rotational shifts and offs If you are looking for a challenging yet rewarding opportunity in the banking sector, this role might be the perfect fit for you. Join us at HCL Technologies and be a part of a dynamic team dedicated to providing excellent client service and achieving operational excellence.,