Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
ob Title: Experience Ambassador
Reports to: [Appropriate supervisor title]
Job Summary: The Experience Ambassador is responsible for creating exceptional experiences for guests, clients, or customers. This role focuses on ensuring high levels of satisfaction, addressing needs proactively, and embodying the company's values in every interaction.
Key Responsibilities:
Greet and welcome guests in a professional and friendly manner
Anticipate and respond to guest needs and requests promptly
Provide information about services, facilities, and local attractions
Manage guest inquiries and complaints, ensuring timely resolution
Collaborate with other departments to enhance guest experiences
Maintain a clean and organized environment
Assist with special events and programs as needed
Collect and act on guest feedback to improve services
Ensure compliance with safety and security procedures
Stay updated on company policies and offerings
Qualifications:
Bachelor's degree in Hospitality, Business, or related field (preferred)
Previous experience in customer service or hospitality (1-2 years)
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficiency in relevant computer systems and software
Fluency in English; additional languages are a plus
Key Competencies:
Customer service orientation
Problem-solving skills
Attention to detail
Adaptability and flexibility
Team player
Cultural sensitivity
Physical Requirements:
Ability to stand for extended periods
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
