Executive/Sr. Executive | Client Servicing | Business Delivery

Role Overview: As a member of the Client Servicing team at IndiaMART, you will play a crucial role in helping the company achieve its goal of empowering businesses throughout India. Your primary responsibility will be to foster strong relationships with clients, understand their specific needs, and provide customized solutions to support their growth. This role will give you the opportunity to showcase your skills as an individual contributor and contribute significantly to the company's success. Key Responsibilities: - Act as an individual contributor within the team - Develop and maintain professional relationships with clients through telephonic and/or video interactions - Ensure clients effectively utilize and benefit from IndiaMART's products and services - Accurately define the products/services listed in clients" e-catalog - Address client complaints promptly - Support the field sales team in meeting revenue and client retention targets by following up systematically and closing deals within specified timelines - Conduct 10-12 meaningful telephone/video calls with clients on a daily basis Qualifications Required: - Strong communication and interpersonal skills - Ability to build and manage relationships effectively - Proactive attitude towards problem-solving and customer service - Prior experience in client servicing or sales is preferred IndiaMART Additional Details: Joining IndiaMART means becoming a part of shaping the future of business in the B2B marketplace. The company offers attractive incentives to reward your hard work, providing opportunities for accelerated career growth. IndiaMART fosters a learning culture through programs like I-LEAP that support employee development. Additionally, employees can benefit from mediclaim and life insurance coverage provided by the company.,