Previous transaction monitoring experience will be preferred
Good communication skills
Good email etiquettes
Good command over English language
Good MS Office Skills including Excel & Power Point
Train new hires on client Standards and procedures
Mentor associates to identify performance gaps and build remediation plan
Participate in QA from time to time to address increased sample requirements in case of performance gaps
Contact external parties to obtain incomplete and/or inaccurate information
Solves problems effectively; identifies the relevant issues, gathers needed information and input, applies sound reasoning, and develops workable solutions
Conduct ongoing analysis of performance & recommend actions for improvement at associate / process level
Participate in calibration exercises on a regular basis to ensure consistency in measurement.
Work closely with QA and Operations team to conduct team huddles
Perform transaction processing as per defined policies and procedures
Co-ordinate all process improvement initiatives with process Black Belt

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EXL

Business Process Management / Analytics

New York

20,000+ Employees

1650 Jobs

Key People

Rohit Kapoor

Vice Chairman & CEO
Jasvinder Singh

President
Vikas Bhalla

Chief Financial Officer
Lanny Cohen

Chief Operating Officer
Ravi Kumar

Senior Vice President

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Pune, Maharashtra, India

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