Executives

Role Responsibilities Participate in training to develop knowledge in all systems Integrate procedural changes into daily routine Achieve individual productivity and quality goals Support other team members in meeting service expectations Aid in the training of others, as needed Provide quality review to ensure accuracy Adhere to Company Policies and Procedures Stay current with system and procedural changes to bill entry process. Identify trends with bill entry errors and bring to management attenti on. Understanding of transpotation operations, freight flow, terms. Understanding of bill fl ow process (which can diff er between operati ng companies) Understanding of ‘down stream’ effects of bill entry accuracy Primary Internal Interacti ons Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seekingfeedback and support. Manager for the purpose of settling issues left unresolved by the Assistant Manager CCEs (Team Members) for the purpose of seeking co-operation and clarification on process related matters andproviding assistance and support when required. SME/Process trainer for the purpose of training as and when required. Primary External Interacti ons None Minimum Qualifi cati on Graduate with Computer literacy (MS Offi ce and Domain knowledge). This would mean 15 years of formal educati on (12years in school plus 3 years in college)