Executive-State Serv Office T&P(MP&Chattisgarh 1)-Trucks and Passenger Zones-TMCV

The role you are applying for will involve resolving customers" technical issues related to service delivery within designated areas to ensure high levels of customer satisfaction and engagement. Your responsibilities will include executing and resolving technical issues, handling customer complaints, providing technical inputs on products, sharing feedback with relevant teams, monitoring operational costs, promoting products to key accounts, and maintaining relationships with internal and external stakeholders. In terms of execution and implementation, you will be required to collaborate with internal teams and service offices to address CCT and non-CCT technical issues, resolve customer complaints related to retro fitment, gather and share customer feedback on product performance, and ensure products are functioning optimally. Additionally, you will need to provide inputs for benchmarking competition vehicles and monitor the total cost of operation. Relationship management will be a key aspect of the role, as you will be expected to develop and nurture relationships with internal stakeholders such as RTSM M&HCV, SPM & TSM, SSM & CSM, plant service office, and spare parts team. Externally, you will engage with customers, dealers/channel partners, and vendors to address their needs, resolve complaints, promote sales, and organize training sessions. To be successful in this role, you should hold a Bachelor's degree in Engineering (Automobile/Mechanical/Electrical) with 3-5 years of relevant experience in the automobile industry. Extensive product knowledge, technical expertise, customer-centric mindset, problem-solving skills, and effective communication abilities are essential competencies required for this position.,