Executive / Senior Executive – Operations ( Hub)

• Ensure that all network connections are done on time and as per commitments
  

S.no

Key Result Areas

Key Performance Indicators

• Timely connectivity of inbound loads to the PUD / DCs (% compliance)
• % Stock lying at hub (SLAH)
• Timely updation of status (in scan, out scan, exceptions etc) in the system (% compliance within TAT)
• Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit
• Number of instances of misroutes and misconnections
  

• Adherence to network timelines ( number of instances of delays in departure schedules of network vehicles)
• % connectivity of shipments picked up within the cutoff times to scheduled network runs
  

• % adherence to timelines for availability of fleet (network, feeder and milk-runs)
• % Fleet utilization for all network and feeder runs from the hub
  

• Compliance to all applicable regulatory requirements and paperwork (number of cases of non-compliance as found in audit)
  

• % increase in operational productivity in the hub (measured as shipments/ employee or tonnage/ employee)
  

• Adherence to Performance Management system timelines and guidelines