Executive - Operations

Role Purpose

The role is to provide a positive experience for all British Council customers by handling their enquiries effectively and aiming to resolve them on the first contact, helping to support and grow the business.

Role Accountabilities

The role involves delivering excellent customer service by maintaining a positive and professional attitude, promptly and accurately handling enquiries, and ensuring customer satisfaction through strong product knowledge. It also includes working closely with team members to share information and address customer needs. Additionally, the role requires adherence to information security policies, including compliance with ISO 27001 and IGA standards, managing user access, providing security awareness, maintaining proper records, and ensuring timely resolution of incidents within agreed SLAs.

Role specific skills, knowledge and experience

The ideal candidate will have 6 months to 3 years of experience in customer service or backend operations, preferably gained within a blended process environment.

Further Information

Contract Type:

Language:

Please note:

Education:

Locally recruited:

Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.

Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in

Work Schedule:

Candidates can also submit their application via our British Council career webpage.

Link as below:

https://careers.britishcouncil.org/careers/job/563705880883768