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Executive - Last Mile Operations- Bangalore

Executive - Last Mile Operations- Bangalore

Flipkart

1 - 3 years

3 - 4 Lacs

bengaluru

Posted:4 days ago| Platform:

Apply

Skills Required

operations automation excel mis last mile reporting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key Responsibilities

Drive Control Tower Operations
:
Lead the Large & Furniture Control Tower for the Zone, ensuring smooth endtoend execution.
Customer Experience Metrics
:
Own NPS, Planning, and Expansion charters to measure and improve user experience.
Objective Setting
:
Define clear parameters to track performance, set ambitious goals, and build systems to achieve them.

Customer Experience Focus

Identify and improve key touchpoints across the user lifecycle.
Deliver quick improvements for immediate impact while supporting longterm enhancements.
Partner with product teams to influence the roadmap for stronger customer experience.

Operational Excellence

Implement SOPs for structured resolution of user issues.
Collaborate with crossfunctional teams (Operations, Procurement, Middle Mile, Tech) to drive best practices.
Support 5S implementation across hubs to ensure efficiency and consistency.

Leadership & Collaboration

Contribute to building a positive culture within Zonal BE teams.
Work closely with stakeholders to align on business, operations, and technology solutions.
Support hiring and development of motivated teams focused on consumer delight and operational excellence.

What youll need:

Graduate in Engineering/Operations Research/ Supply Chain Management domain is preferred
Tech savvy, Problem solving, data-driven decision-making ability through the stakeholders

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